Hi everyone, thanks for taking the time to read my question.
A bug has been introduced on our website in the shopping cart section and I don't think it will be fixed by the end of the month.
On about 1 in 2 orders, the customer notes section is erroneously filled with this string (some sort of remnants from buggy HTML tags) : "<br/>ba_identifier: 1". This bug is passed from our website to shopify and then from shopify to Shipstation.
What I am attempting to do is this : When Shipstation receives an order with the field 'Note From Buyer' which contains "<br/>ba_identifier: 1", make the field empty.
I have reprocessed the automation rules many times, however the fields are not altered at all.
Am I doing something wrong here?
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