It's my fault but...

Mike Choyama

• November 15, 2019 19:44

I just noticed that I've been paying for a subscription that I did not need for over a year.

Keep an eye on the number of orders you're processing and the subscription you're on.

Shipstation will be quick to upgrade you to the appropriate subscription (especially during the holidays), but they don't care about your business enough to downgrade you.

I take full responsibility for my error, but Shipstation lost my trust.

- Mike

0

• Official comment

  

  Erin E.

  • November 19, 2019 22:40
  • Edited

  Hi Mike, 

   

  Welcome to our Community, we are so happy to have you here with us. 

   

  Your candid feedback is greatly valued and we want to make sure that we give you the tools to take control over your subscriptions. I am currently developing content based on your post right now to help users with Holiday Subscription upgrades and adjustments. As soon as my post about temporary upgrades is up I will add a link to that content here.

   

  As far as your personal experience with us, I would like to have a more in-depth conversation with you and gather some further details, so I am turning this into a ticket. Be sure to check your email as you will have a message from me. 

  
  
  

  Best,

  -Erin: Your Friendly ShipStation Community Moderator

  Comment actions Permalink

Please sign in to leave a comment.