Issues Connecting Canpar Express Account


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    Erin E.

    Hello Liam, 


    Thank you for this post and for joining our Community. We are so happy to have you here.


    What you are describing in your post would benefit from working with our support team directly as other users would likely be unable to assist in this situation. I see that you had run into a little trouble locating support but it looks like you were able to get a hold of one of our agents and are currently working with them.


    In case you need it I have attached our guide on how to contact support- just in case for the future- and our Community Post about current holiday hours. 


    Contact ShipStation Support Guide 

    Support Holiday Hours 2019




    -Erin: Your Friendly ShipStation Community Moderator.

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