Issues Connecting Canpar Express Account
My company is looking at switching to shipstation for our shipments however one of our main couriers is Canpar Express. I decided to sign up for the free trial. I am currently unable to integrate Canpar Express courier on the platform. I double checked that the login info works on the Canpar website and copied our account number directly from the website and input it into shipstation. It always just says there is an unexpected error and will not connect. Any help would be greatly appreciated. I looked for a place to e-mail support but was unable to find an address. This may be an issue with the trial version.
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Hello Liam,
Thank you for this post and for joining our Community. We are so happy to have you here.
What you are describing in your post would benefit from working with our support team directly as other users would likely be unable to assist in this situation. I see that you had run into a little trouble locating support but it looks like you were able to get a hold of one of our agents and are currently working with them.
In case you need it I have attached our guide on how to contact support- just in case for the future- and our Community Post about current holiday hours.
Contact ShipStation Support Guide
Best,
-Erin: Your Friendly ShipStation Community Moderator.
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