duplicate orders from website and amazon/ebay direct



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    Erin E.

    Hello Scott, 


    Thank you for your post and for being a member of our community. 


    So to do what you are asking- have a view with all orders with a specific tag in different statuses- there would need to be an order status filter option. Since this does not exist, using advanced search is going to be the best option for comparing your direct and duplicate orders while they are in different statues. 


    Are you just looking to compare these orders or is there something else you are attempting to accomplish? If so, comment and let us know and the community might be able to provide you with some alternate solutions or workflows that might help you out. 


    Please let us know either way.

    -Erin: Your Friendly ShipStation Community Moderator

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    Scott Hunter

    Hi Erin,


    We need to be able to mark our Amazon orders within Oxatis orders as Shipped, the compare was just a workaround so we could see what has and hasn't shipped in ShipStation directly, an option within the rules would help us here. Something similar to the existing "don't import these orders" that would actually look at the Amazon order number within the Oxatis order, check the Amazon direct order within SS to see if it's shipped or awaiting shipment, then if it realises it has shipped this order, mark as "order shipped in SS" within our Oxatis back office.

    Sorry, not easy to explain how the link works. Basically SS imports the Amazon orders direct from Amazon, then Oxatis downloads the orders from Amazon (and updates stock) and currently we ignore the duplicate orders from iporting from Oxatis to SS.

    Confused yet?

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