3x5 inch labels


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    Erin E.

    Hello Zach, 


    Thank you for your post and welcome to our community. We are so excited to have you here. 


    Currently, ShipStation only supports 4x6 and 8.5x11 label formats. If you are trying to print a 3x5 label using the 4x6 setting the label might get cut off.  This being said though you could attempt to change your printer driver settings to see if you can get it to print your 3x5 labels without the label cutting off. 


    You might have to experiment with print methods as well, as printing via pdf might work better for you then connect.  


    Also, I would recommend creating some labels to test with your carrier to make sure your barcode still scans correctly at the smaller size as this might be a concern. 


    Below are two links to help center articles that might help you out while you attempt to print your 3x5 labels.


    V3: Set Up Printers in MacOs


    V3: Set Up Printers in Windows



    Please let us know if this helps you out or if you are still needing additional guidance. 


    -Erin: Your Friendly ShipStation Community Moderator

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