Is Magento 2.3.1 supported?

John Canetta

• February 04, 2020 19:50

Hi,

 

We recently upgraded to Magento 2.3.1 and are having connection issues. Some orders will work fine, pulling from Magento and the shipments are created correctly and then SS it back to M correctly BUT sometimes it does not pull the order at all. We recently upgraded from 1.9 to 2.3. 1.9 worked perfectly and I am following the integration docs but are still having this issue.

Both our 1.9 and 2.3 Magento stores were Active in SS. With these issues I made the 1.9 store inactive and we've had even more issues.

 

Please advise!

Thanks,

John

 

0

• Official comment

  

  Erin E.

  • February 12, 2020 17:37
  • Edited

  Hello John, 

   

  Welcome to our community and thank you for your post.  

   

  ShipStation does support Magento 2.3.1. if you are using the correct plugin you should not be running into issues regarding the version.

   

  The plugin download and compatibility listings can be found here if needed:

  https://marketplace.magento.com/auctane-api.html

   

  If you are using the most recent plugin and are still having trouble with Magento orders missing from import, I would recommend working with our support team directly. Other users would likely be unable to assist in this situation. I have also linked a help center article below that reviews steps to troubleshoot missing orders that might be helpful as well. 

  Troubleshoot Missing Orders

   

  -Erin: Your Friendly ShipStation Community Moderator

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