Dimensional Weight not being charged for lightweight packages UPS

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    Erin E.

    Hello Mike, 

     

    Thanks for being a member of our community and for your post. 

     

    If you are referring to ShipStation rates not being communicated to your selling channel, ShipStation does not currently send rates to your selling channel for your customers to select on checkout. ShipStation receives the orders only after the check out is complete.

     

    If you are referring to receiving incorrect rates in ShipStation directly, I would recommend going through the steps if the following help center article. 

     

    Troubleshoot Estimated Rate Discrepancies 

     

    Let us know if this helped you out or if you are still having trouble. 

     

    -Erin: Your Friendly ShipStation Community Moderator

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