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    Erin E.

    Hello David, 


    Welcome to the community. We are so happy to have you here with us. 


    What you are describing in your post would benefit from one of our agents discussing this issue with you directly. Other users would likely be unable to assist in this situation. To make sure this gets taken care I have created a ticket for you with our support team directly. You should be receiving an email shortly to let you know that the ticket was created. 


    -Erin: Your Friendly ShipStation Community Moderator 




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