Adding line items to new shipment
We often have to re-ship orders for a variety of different reasons (warranties, lost packages, etc). It would be extremely helpful to be able to go into the order and when creating a new shipment having the ability to add line items to the shipment. As is right now we have to include a note to the buyer listing the items needed for packing.
This allows for a potential for processing errors as the different visual appearance of the packing slips on reshipment is a little jarring to our employees. It also allows for a large variety of notes to be entered with some people entering too little information required to pack the correct item in the new shipment.
We are using V3 and love the ability to create new shipments for an order vs doing a manual order, but adding line items to that new shipment would be a next level feature for us. Being able to pick from the products SKU and including the photo and quantity needed for the new shipment would greatly decrease our reprocessing errors.
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Official comment
Hello Andrew and Maaike,
Thank you both for being members of our community and for your posts. This is great feedback and I have sent this directly to my product team to investigate this further.
Best,
-Erin: Your Friendly ShipStation Community Moderator
Comment actions -
YES YES YES, this x1000! Same here, I often do exchanges for my customers, and just Create Another Shipment so all the info for 1 order is together, so much better than making a second order for them. It'd be brilliant if I could add line items to the second Shipment, ideally by choosing a SKU from our Products.
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