Labels showing printed, but never actually printed

Lindsey Farrer

• May 28, 2020 15:17

We have been experiencing an issue, only when processing orders through the Batch System, where orders are having labels created/generated, stating they "printed" but never actually print. When we've reached out to support, their only suggestion was to manually count every single label to ensure that all labels are printed. 

 

Has anyone else experienced this issue? Have you found a resolution?

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  Katherine Liu

  • May 30, 2020 04:31

  We have had the same issues- and no resolution.   Hoping to get to the point that we are able to ship same day to avoid the issue. 

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