Labels showing printed, but never actually printed

Lindsey Farrer

• May 28, 2020 15:17

We have been experiencing an issue, only when processing orders through the Batch System, where orders are having labels created/generated, stating they "printed" but never actually print. When we've reached out to support, their only suggestion was to manually count every single label to ensure that all labels are printed. 

 

Has anyone else experienced this issue? Have you found a resolution?

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  Katherine Liu

  • May 30, 2020 04:31

  We have had the same issues- and no resolution.   Hoping to get to the point that we are able to ship same day to avoid the issue. 

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  Pierre Gagnon - Logistics

  • July 16, 2020 17:58

  Do you have Shipstation connect set up on multiple computers ? I've found that sometimes, the computer sending the prit order will switch to that same printer but under another SS connect user in your organisation. Those won't print because the printer isn't local to that computer.

  Or is your problem only related to local printing, entirely without SS connect?

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  Lindsey Farrer

  • July 22, 2020 20:57

  This problem is only related to (1) Local Computer. All other user's on the account have no known issues with printing and use a completely different sign in than mine. 

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