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    Erin E.

    Hi there,  

     

    Thank you for joining our community and for your post. 

     

    What you are describing in your post would benefit from one of our agents discussing this issue with you directly. Other users would likely be unable to assist in this situation. I have created a support ticket for you, so be on the lookout for an email with more information and your next steps. 

     

    Thank you.

     

    -Erin: Your Friendly ShipStation Community Moderator 

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