acutane shipstation for module not posting back to magento 2 store

charles martin

• June 05, 2020 18:50

Hi,

We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back.  We are able to download orders without any issue but when it comes to posting back those same orders (send up 'complete'  status and the tracking number), the module does not seem to be sending that information to magento 2 so that the order stays in 'processing' status and we do not have the tracking number that was produced after shipping the order.  Please let me know how this can be resolved asap.

 

Thanks

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  Jack Landels

  • July 12, 2020 18:39

  Having same issue, this has been happening for months, they don't care. They do not update the extension!

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