Rate Browser not showing USPS rates

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Donna Ward

The Rate Browser is no longer showing the USPS rates for me. No matter what variable I change, no USPS rate will show, only UPS.  How do I get them back? 

 

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    Erin E.

    Hi Donna, 

     

    Thank you for your post and for being a member of our community. 

     

    I am sorry to hear that you are having trouble with getting your UPS rates to display. What you are describing in your post would benefit from one of our agents discussing this issue with you directly. Other users would likely be unable to assist in this situation. 

     

    I see that you were already able to reach out to our support team, so you are already on the right track. For anyone else experiencing something similar, please reach out directly to our support team.

     

    - Erin: Your Friendly ShipStation Community Moderator 

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