A common method for resolving Etsy import issues is to reconfigure the Etsy store. This process reconnects your Etsy account to ShipStation to restore import functionality.
Before starting the process of reconfiguring your Etsy store, ensure you are using the correct Etsy Username.
Your Etsy Username is different from your Etsy login.
To locate your Etsy username:
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Enter the shop name in Shop Search on Etsy.
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Click the shop's profile in the search results.
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The Etsy username will be visible at the end of the profile URL, after the backslash.
Now that you have the correct Etsy username, you can reconfigure the store.
Connected to multiple Etsy stores?
If you're reconfiguring multiple Etsy stores to ShipStation, we recommend you log out of any active Etsy sessions before reconnecting the accounts.
To reconfigure your Etsy Store you will:
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Edit your Marketplace Connection in ShipStation’s store Settings.
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Re-enter your connection details for the store.
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Grant ShipStation access to your Etsy store.
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Refresh the store.