Welcome to our new Help Center!
You can use our help center in three ways:
1) Search for terms and questions in the search bar above
2) Browse our popular articles and support topics below
3) Contact our support team by clicking "Contact Us" at the bottom of this page
Popular Support Articles
How can I ship multiple packages for one order?
How do I set up the Branded Returns Portal?
How do I use ShipStation Connect to print to another workstation?
How do I ship to US territories like Puerto Rico and Guam?
ShipStation's Inventory Management Overview
Why is ShipStation Legacy being retired?
Browse All Topics
- How can I ship multiple packages for one order?
- Why does my Order Details look different than most of the screenshots I've seen?
- How do I manually create an order within ShipStation?
- How can I create a manual order for a specific customer?
- How do I import my orders via CSV?
- What is the "ShipStation" store?
- How do I set up the Branded Returns Portal?
- How can ChannelAdvisor import MFN Prime orders into ShipStation?
- How do I reconfigure my store settings in ShipStation?
- Why are some of my Shopify orders/products not importing?
- How do I connect my Shopify store to ShipStation?
- How do I connect my Amazon Marketplace account to ShipStation?
Printing & ShipStation Connect
- How do I use ShipStation Connect to print to another workstation?
- How can ShipStation print directly to my printer?
- How do I create and print a test label?
- Which thermal printers are compatible with ShipStation?
- How can I re-print a label without creating a new one?
- How do I install ShipStation Connect on Windows?
Carriers & Fulfillment Services
- How do I ship to US territories like Puerto Rico and Guam?
- How can I ship international orders with ShipStation?
- Where can I find the settings for my customs forms?
- Where can I find my customs forms?
- How does "Bill duties and taxes to payor of shipping charges" work?
- How can I automatically configure customs settings like "Contents Type", "Non-Delivery Option", "Customs Declarations", and "Signature"?
Packing Slips & Other Documents
- How do I customize my e-mail templates?
- How do I customize my packing slips?
- How can I assign e-mails and packing slips to specific stores/marketplaces?
- How do I send a shipment notification e-mail to my customers?
- How can I assign a specific e-mail template/packing slip to an order?
- Why isn't my customized packing slip applying to orders?
Products & Inventory
Account Management & Settings
Insights & Reports
Quick Reference & FAQs
- How do I select a specific postage provider for a USPS service?
- How long are shipping labels stored on the Shipments tab?
- How long is order activity stored on the Order Details pop-up?
- How do I ship up to 16 ounces using First Class Mail?
- How do I file an insurance claim?
- How can I get access to ShipStation's API?