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Frequently Asked Questions
Frequently asked questions around topics not covered in the other available categories.
See all articlesTroubleshooting Guide
Troubleshoot common issues, error messages, and related questions.
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What's New
What's New in ShipStation?
04/24/2024 We want to keep you up to date as we release new features and improve ShipStation's functionality. This release information highlights what's new or chan...
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Ship Orders
Configure Shipping
To configure shipping for an order, you will use the Configure Shipment Widget, which allows you to set the shipping service, package type, weight, dimensions, insura...
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Ship Orders
Compare Rates
ShipStation's Rate Browser lets you view estimated rates across multiple services and carriers to determine which service is best for different shipments. Additionall...
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Integrations Overview
2024 Postal Holiday Calendar
The tables below show all holidays for 2024 and which carriers do not provide services on those days (either pickup or delivery). You can still create a label on any ...
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Integrations Overview
Service Suspensions to Ukraine and Russia
Due to the situation in Ukraine, several carriers have either suspended or limited their services to the area. Below we have listed the restrictions currently in plac...
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Stores A-C
Amazon Marketplace
The ShipStation integration with Amazon Marketplace imports your merchant-fufilled Amazon Marketplace orders into ShipStation so you can view order details and confir...
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Getting Started Guides
Create & Print Your First Label
Shipping an order includes two basic steps: configuring the shipment and creating & printing the label. For your first label, we'll take you through the process step-...
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Getting Started Guides
Connect a Store
To import your orders from your selling channels, you first need to connect them to ShipStation. There is no limit to the number of stores you can connect to ShipStat...
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Automating Your Workflow
Introduction to Automating Your Workflow
In ShipStation, automation can perform many of the repetitive tasks you must take to prepare your orders for shipping. The automation features available in ShipStatio...
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General Shipping FAQ
Can I ship hazardous or dangerous materials?
Yes, if the carrier and services you are using supports that option in ShipStation. Keep in mind, not all carriers support shipping dangerous goods! The best way to d...
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Rates FAQ
Can I use my own carrier rates?
Yes! Once you connect your own carrier, any negotiated rates you have with your carrier will automatically appear as the rate in ShipStation. Additional Fees May Ap...
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Automation FAQ
How can I automatically set package weight and dimensions?
Use Automation Rules to set the package dimensions or add weight based on various criteria, such as number of products in the order or tags present on the order. Belo...
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Login and Performance Issues
ShipStation Account Login Issues
If you encounter any of the following issues when attempting to log in to your account, follow the troubleshooting steps in the relevant section below: Invalid use...
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Contact Support
Contact ShipStation Support
Contact our support team when you have a question, experience an issue while using ShipStation, or are unable to create labels. ShipStation provides several ways to g...
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Introduction to ShipStation Mobile
ShipStation Mobile: Features
ShipStation mobile is a powerful companion to the ShipStation web app. It doesn't do everything the web app does, but it can perform the following key tasks: Import ...
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