ShipStation Help

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• Getting Started

  • How do I get started with ShipStation? (U.S. & Canada)
  • How do I get started with ShipStation? (UK)
  • How do I get started with ShipStation? (Australia)
  • Getting Started [Webinar]
  • Who is ShipStation for?
  • Is my 30 day trial restricted in any way?

• Order Management

  • How can I ship multiple packages for one order?
  • Why does my Order Details look different than most of the screenshots I've seen?
  • How do I manually create an order within ShipStation?
  • How can I create a manual order for a specific customer?
  • How do I import my orders via CSV?
  • What is the "ShipStation" store?

• Selling Channels

  • How do I set up the Branded Returns Portal?
  • How can ChannelAdvisor import MFN Prime orders into ShipStation?
  • How do I reconfigure my store settings in ShipStation?
  • Why are some of my Shopify orders/products not importing?
  • How do I connect my Shopify store to ShipStation?
  • How do I connect my Amazon Marketplace account to ShipStation?

• Printing & ShipStation Connect

  • How do I use ShipStation Connect to print to another workstation?
  • How can ShipStation print directly to my printer?
  • How do I create and print a test label?
  • Which thermal printers are compatible with ShipStation?
  • How can I re-print a label without creating a new one?
  • How do I install ShipStation Connect on Windows?

• Carriers & Fulfillment Services

  • What are Stamps.com's rate changes for 2017?
  • What services does Stamps.com offer?
  • What services does UPS offer?
  • What Services does FedEx offer? (US)
  • FedEx and UPS and Dimensional Weight Pricing
  • How do USPS Postal Zones work?

• International Shipping

  • How do I ship to US territories like Puerto Rico and Guam?
  • How can I ship international orders with ShipStation?
  • Where can I find the settings for my customs forms?
  • Where can I find my customs forms?
  • How does "Bill duties and taxes to payor of shipping charges" work?
  • How can I automatically configure customs settings like "Contents Type", "Non-Delivery Option", "Customs Declarations", and "Signature"?

• Packing Slips & Other Documents

  • How do I customize my e-mail templates?
  • How do I customize my packing slips?
  • How can I assign e-mails and packing slips to specific stores/marketplaces?
  • How do I send a shipment notification e-mail to my customers?
  • How can I assign a specific e-mail template/packing slip to an order?
  • Why isn't my customized packing slip applying to orders?

• Products & Inventory

  • ShipStation's Inventory Management Overview
  • How do I import products into ShipStation?
  • How do I export my products from ShipStation?
  • What are Product Defaults?
  • How can I overwrite the different names of my products?
  • Why are some of my products missing in ShipStation?

• Account Management & Settings

  • Why is ShipStation Legacy being retired?
  • How do I add or edit a user?
  • How do I change my billing information?
  • How do I change my password for ShipStation?
  • How do I reset my Stamps.com password in ShipStation?
  • Why am I logged out of my account if someone uses it in another location?

• Insights & Reports

  • What fields are included in each Insights Report?
  • How can I export a custom Shipment report?
  • How can I export data from my orders?
  • What are the Customer Engagement reports?
  • How does the Inventory Status Report work?
  • Why aren't the tracking numbers in my export formatted correctly in Excel?

• ShipStation Mobile

  • What is ShipStation Mobile?
  • How do I print with ShipStation Mobile?
  • How can I use ShipStation Mobile to check on my orders?
  • How do I create an End Of Day Form from ShipStation Mobile?
  • How can I use ShipStation Mobile to scan a barcode?

• Quick Reference & FAQs

  • How do I select a specific postage provider for a USPS service?
  • How long are shipping labels stored on the Shipments tab?
  • How long is order activity stored on the Order Details pop-up?
  • How do I ship up to 16 ounces using First Class Mail?
  • How do I file an insurance claim?
  • How can I get access to ShipStation's API?