ShipStation Help

Browse All Topics

• Getting Started

  • How do I get started with ShipStation? (US)
  • How do I get started with ShipStation? (Canada)
  • How do I get started with ShipStation? (Australia)
  • How do I get started with ShipStation? (UK)
  • How can I contact ShipStation Support?
  • 2018 USPS Rate Comparison for ShipStation users

• Order Management

  • How do I import my orders via CSV?
  • CSV Import Troubleshooting and Tips
  • How do I manually create an order within ShipStation?
  • How can I create a manual order for a specific customer?
  • How can I catch the orders that come in without a shipping method?
  • How can I mark an order as shipped if it isn't shipped via ShipStation?

• Selling Channels

  • How do I connect my Shopify store to ShipStation?
  • Tagging Shopify Orders Based on Fraud Risk
  • Using Shopify Locations in ShipStation
  • Why are some of my Shopify orders/products not importing?
  • How do I print Amazon Purchase Order Numbers (PO #s) to my documents?
  • How do I connect my Amazon.com Seller account to ShipStation?

• Printing & ShipStation Connect

  • ShipStation Printing Overview
  • How can ShipStation print directly to my printer?
  • How do I create and print a test label?
  • How can I automatically print my labels?
  • How do I use ShipStation Connect to print to another workstation?
  • Which thermal printers are compatible with ShipStation?

• Carriers & Fulfillment Services

  • 2018 U.S. Holiday Shipping Deadlines
  • Stamps.com 2018 Rates
  • First Class Mail International Flats - 2018 Service Changes
  • What discounts are available through ShipStation in the US & Canada?
  • Using Insurance in ShipStation
  • How can I make USPS labels for Tubes or Rolls?

• International Shipping

  • How do I ship to US territories like Puerto Rico and Guam?
  • How can I ship international orders with ShipStation?
  • Where can I find my customs forms?
  • How does "Bill duties and taxes to payor of shipping charges" work?
  • Configuring Default Customs Settings In ShipStation
  • How do I auto-populate customs information for my products?

• Packing Slips & Other Documents

  • How do I print labels and packing slips from separate printers?
  • How do I customize my email templates?
  • How do I customize my packing slips?
  • How can I assign e-mails and packing slips to specific stores/marketplaces?
  • How do I send a shipment notification email to my customers?
  • How can I assign a specific e-mail template or packing slip to an order?

• Products & Inventory

  • How do I import products into ShipStation?
  • How do I export my products from ShipStation?
  • What are Product Defaults and how can I use them?
  • How can I make a product non-returnable?
  • Why are some of my products missing in ShipStation?
  • What is a Product Preset Group?

• Account Management & Settings

  • How can ShipStation increase brand recognition?
  • Display Options Overview
  • Using ShipStation Webhooks
  • How do I remove certain Shipping Services from my ShipStation account?
  • How can I reinstate a cancelled ShipStation account?
  • How do I add or edit a user?

• Insights & Reports

  • How to create reports for Returns
  • What fields are included in each Insights Report?
  • How can I export a custom Shipment report?
  • How can I export data from my orders?
  • What are the Customer Engagement reports?
  • How does the Inventory Status Report work?

• ShipStation Mobile

  • How to quickly create a manual order on ShipStation Mobile
  • What is ShipStation Mobile?
  • How do I print with ShipStation Mobile?
  • How can I use ShipStation Mobile to check on my orders?
  • How do I create an End Of Day Form from ShipStation Mobile?
  • How can I use ShipStation Mobile to scan a barcode?

• Quick Reference & FAQs

  • Shipping Options FAQ
  • Error Messages FAQ
  • Documents FAQ
  • How can I use barcodes in ShipStation?
  • How do I contribute to the ShipStation Community Forums?
  • How do I select a specific postage provider for a USPS service?