We're here to help!

1. Help Center
2. ShipStation Help Guide
3. Ship Orders

To configure shipping for an order, you will use the Configure Shipment Widget, which allows you to set the shipping service, package type, weight, dimensions, insura...

1. Help Center
2. ShipStation Help Guide
3. Ship Orders

ShipStation's Rate Browser lets you view estimated rates across multiple services and carriers to determine which service is best for different shipments. Additionall...

1. Help Center
2. Integrations Help Guide
3. Integrations Overview

The tables below show all holidays for 2025 and which carriers do not provide services on those days (either pickup or delivery). You can still create a label on any ...

1. Help Center
2. Integrations Help Guide
3. Integrations Overview

Due to the situation in Ukraine, several carriers have either suspended or limited their services to the area. Below we have listed the restrictions currently in plac...

1. Help Center
2. Integrations Help Guide
3. Stores A-C

The ShipStation integration with Amazon Marketplace imports your merchant-fufilled Amazon Marketplace orders into ShipStation so you can view order details and confir...

1. Help Center
2. Workflow Guides
3. Getting Started Guides

Shipping an order includes two basic steps: configuring the shipment and creating & printing the label. For your first label, we'll take you through the process step-...

1. Help Center
2. Workflow Guides
3. Getting Started Guides

To import your orders from your selling channels, you first need to connect them to ShipStation. There is no limit to the number of stores you can connect to ShipStat...

1. Help Center
2. Workflow Guides
3. Automating Your Workflow

In ShipStation, automation can perform many of the repetitive tasks you must take to prepare your orders for shipping. The automation features available in ShipStatio...

1. Help Center
2. Frequently Asked Questions
3. General Shipping FAQ

Yes, if the carrier and services you are using support that option in ShipStation. Keep in mind, not all carriers support shipping dangerous goods! The best way to de...

1. Help Center
2. Frequently Asked Questions
3. Rates FAQ

Yes! Once you connect your own carrier, any negotiated rates you have with your carrier will automatically appear as the rate in ShipStation. Additional Fees May Ap...

1. Help Center
2. Frequently Asked Questions
3. Automation FAQ

Use Automation Rules to set the package dimensions or add weight based on various criteria, such as number of products in the order or tags present on the order. Belo...

1. Help Center
2. Troubleshooting Guide
3. Login and Performance Issues

If you encounter any of the following issues when attempting to log in to your account, follow the troubleshooting steps in the relevant section below: Invalid use...

1. Help Center
2. Troubleshooting Guide
3. Contact Support

Contact our support team when you have a question, experience an issue while using ShipStation, or are unable to create labels. ShipStation provides several ways to g...

1. Help Center
2. ShipStation Mobile
3. Introduction to ShipStation Mobile

ShipStation mobile is a powerful companion to the ShipStation web app. It doesn't do everything the web app does, but it can perform the following key tasks: Import ...