ShipStation Help Guide
A guide to using ShipStation features and processes.
ShipStation Product Overview
A brief overview of the ShipStation app and how to use this online help center.
Manage Orders
Learn about importing orders, editing order details, and other order management tasks available in ShipStation.
Ship Orders
Learn how to configure your shipments, use presets, create and print labels, work in batches, and more.
Manage Shipments
Articles in the section explain how to view & track shipments, void labels, create returns & end of day forms, and use notifications.
Returns or Exchanges
Learn how to create returns, create and manage a self-service branded returns portal, import returns from connected selling channels, and manage returns in ShipStation.
Manage Returns
- Returns in ShipStation
- Mark Returned Shipments as Received
- View, Search, and Sort Returns
- Return Details
Self-Service Returns Portal
- Returns Portal
- Customer Returns Portal Settings
- Returns Management Settings for the Returns Portal
- No Box or Label Required Drop-off with UPS
- Create and Manage a Return with Shopify Returns & Exchanges
Imported Returns
Manual Returns
Print Settings & ShipStation Connect
Learn how to install ShipStation Connect, manage your print settings, set label layouts, and set document options.
Notifications & Documents
Articles in this section explain marketplace and customer notifications, creating custom email and packing slip templates, and printing other types of documents in ShipStation.
International Shipments
Learn about international shipping topics, like how to create and print customs forms.
Product Records
Learn about adding and managing product records in ShipStation.
Customer Records
Learn about adding and managing customer records in ShipStation.
Reports
Learn about ShipStation's reporting features.
Manage Account
Learn about account management features like managing your plan, your account users, and your account balance.
Automation
Learn about ShipStation's powerful automation features and save hours of work every week!
Branding
Learn how to extend your brand into your customer's shipping experience.
Advanced Store Settings
Learn about custom store statuses, advanced store parameters, and your store activity log.
Inventory
Articles in this section explain how to use external inventory sources, as well as when, why, and how to use ShipStation's internal inventory features.
Barcode Actions
Learn why and how to create a barcode scanning workflow in ShipStation.
Glossary
A reference glossary of terms you may encounter when using ShipStation.