ShipStation Product Overview

The content in this section gives a brief overview of the ShipStation product and how to use this online help center.

What's New

Articles in this section summarize new and updated features to the ShipStation app.

Manage Orders

Order management articles explain connecting a store, importing orders, editing order details, and other actions.

See all 18 articles

Ship Orders

Articles to explain steps for shipping orders: connecting a carrier, configuring settings, using presets, creating & printing labels, batching, and drop-shipping.

See all 18 articles

Manage Shipments

Articles in the section explain how to view & track shipments, void labels, create returns & end of day forms, and use notifications.

See all 11 articles

Set Up Printers & Scales

Articles in this section explain how to set up printers & scales, install ShipStation Connect, set label layouts & document options, and print a test label.

See all 9 articles

Notifications & Documents

Articles in this section explain marketplace and customer notifications, creating custom email and packing slip templates, and printing other types of documents in ShipStation.

See all 10 articles

International Shipments

Articles in this section explain international shipping in ShipStation, how to create & print customs forms, and how to ship to U.S. territories and military addresses.

Products

Articles in this section explain ShipStation product records: how to add, update, edit, and remove them.

Customer Records

Articles in this section explain ShipStation customer records: what they are, how to add, and how to update them.

Reports

Articles in this section explain the reporting features available in ShipStation: how to use them and what information they contain.

See all 15 articles

Manage Account

Articles in this section explain account management features like user profiles, display options, how to add & edit users, and account permissions.

See all 7 articles

Automation

Articles in this section explain ShipStation's automation features and how to use them, including product defaults, preset groups, service mapping, and automation rules.

See all 9 articles

Branding

The articles in this section explain the branding features available in ShipStation and how to use them.

Advanced Store Settings

Articles in this section explain custom store statuses, advanced store parameters, and your store activity log.

Custom Packaging

Articles in this section explain what custom package types are in ShipStation and how to create and use them.

Advanced Product Options

Articles in this section explain advanced product options like Preset Groups, Categories, Product Types, Aliases, and how to combine product records.

Inventory

Articles in this section explain how to use external inventory sources, as well as when, why, and how to use ShipStation's internal inventory features.

See all 10 articles

Barcode Actions

Articles in this section explain how barcodes work in ShipStation, and how to use the barcode related features like Scan to View, Scan to Print, and other available barcode options.

See all 9 articles

Glossary

This section contains ShipStation's glossary of product terms used throughout this help center.