ShipStation Help Guide
A guide to using ShipStation features and processes.
ShipStation Product Overview
A brief overview of the ShipStation app and how to use this online help center.
ShipStation University
Explore guided educational courses, video tutorials, and interactive training to master ShipStation tools and best practices.
ShipStation Simplified View
Learn how to navigate the streamlined Simplified View interface to connect stores, create shipping labels, and manage shipments and customers.
Manage Orders
Learn about importing orders, editing order details, and other order management tasks available in ShipStation.
Ship Orders
Learn how to configure your shipments, use presets, create and print labels, work in batches, and more.
Manage Shipments
Articles in the section explain how to view & track shipments, void labels, create returns & end of day forms, and use notifications.
International Shipments
Learn about international shipping topics, like how to create and print customs forms.
Freight Shipping
Learn how to quote, book, and track Less-Than-Truckload (LTL) freight shipments, manage freight invoices, and submit claims.
Returns or Exchanges
Learn how to create returns, create and manage a self-service branded returns portal, import returns from connected selling channels, and manage returns in ShipStation.
Manage Returns
- Returns in ShipStation
- Mark Returns as Received or Completed
- Default Return Service for Standard and Manual Return Labels
- View, Search, and Sort Returns
- Return Details
Self-Service Returns Portal
- Returns Portal
- Customer Returns Portal Settings
- Returns Management Settings for the Returns Portal
- No Box or Label Required Drop-off with UPS
- Create and Manage a Return with Shopify
Imported Returns
Manual Returns
Print Settings & ShipStation Connect
Learn how to install ShipStation Connect, manage your print settings, set label layouts, and set document options.
Warehouse
Learn how to set up and use Pack Station features in the Scan tab.
Classic Scan and Barcode Actions
Learn why and how to create a barcode scanning workflow in ShipStation using the Classic Scan tab.
Manage Packages & Custom Packaging
Learn why and how to use custom package types in ShipStation.
Manage Account
Learn about account management features like managing your plan, your account users, and your account balance.
Notifications & Documents
Articles in this section explain marketplace and customer notifications, creating custom email and packing slip templates, and printing other types of documents in ShipStation.
Product Records
Learn about adding and managing product records in ShipStation.
Customer Records
Learn about adding and managing customer records in ShipStation.
AI-Powered Tools
Discover how to connect AI assistants to your ShipStation account to manage shipments, create shipping labels, and save time on repetitive tasks.
Automation
Learn about ShipStation's powerful automation features and save hours of work every week!
Branding
Learn how to extend your brand into your customer's shipping experience.
Advanced Store Settings
Learn about custom store statuses, advanced store parameters, and your store activity log.
Inventory
Articles in this section explain how to use external inventory sources, as well as when, why, and how to use ShipStation's internal inventory features.
Dangerous Goods
Learn how to identify, configure, and safely ship regulated hazardous materials and dangerous goods in compliance with carrier policies.
Glossary
A reference glossary of terms you may encounter when using ShipStation.
Labs
Discover and test experimental beta features and early-access tools, including automated packing recommendations.