User Profile

Updated

ShipStation's My Profile page displays profile information for the user you are logged in as.

In the My Profile page, you can update your user account's full name and email address, opt-in to ShipStation's weekly digest email, and change your user account's password.

Review the sections below for detailed instructions on each function.

Access User Profile

To access your user profile:

  1. Go to Account Settings.

    sssettings.png

  2. Select Account and then choose My Profile from the sidebar.

    Account settings, side navigation. A box highlights the My-Profile menu option.

View the sections below for details on each action you can take in this screen.

Update Username and Email Address

You can update your profile's full name and email address under the Personal Information section. Please note, you cannot change your username once a user account has been added.

  1. Enter a new name and/or email address into the appropriate fields.

    Setings, Account: My Profile page. Fields for name & email, checkbox to receive a weekly digest email.

  2. Click Update Profile to save any changes. 

Additionally, check the box to receive a weekly digest email from ShipStation to your profile's email address (or uncheck to stop receiving it).

Update Profile Password

Follow these steps to change your profile password when you are already logged into your account. 

  1. Enter your current password, then type and re-type your new password in the respective fields under the Change Your Password section on the My Profile page.

    Settings, Account, MY PROFILE option. Change Password options

  2. Click Change Password.

If you are unable to log in or are restricted from using this screen, review the section about forgotten passwords below or contact your ShipStation account administrator.

Forgot Password

If you have forgotten your profile password, you will either need to have one of your account administrators reset the password for you, or you can log out and use the Forgot Password? link on the login screen.

  1. Click the Forgot password? link on the ShipStation login page.

    "Forgot my password" link is highlighted on the ShipStation login screen.

  2. Enter your username into the Username field. (Be sure to enter your username, not your email address.) Then, click the Send Reset Link button.

    Reset Password screen. Username entered & "Send Password Reset Instructions" button shown.

  3. Check for an email sent to the email address associated with your username. Click the Reset Password: link in the email.

    Reset Password URL link shown in the Create-a-New-Password popup & email from ShipStation.

  4. Enter a new password into the New Password and Confirm Password fields. Then, click the Change Password button.

    Update-your-password screen. Shows new & confirmed passwords entered, & Change-Password button

    Passwords must contain:

    • Between 12-64 characters

    • At least one number

    • At least one letter

    • At least one special character

    Passwords should not contain your username or commonly used words, such as password.

  5. Log in to ShipStation using your username and new password.

If this process doesn't work for you, or if you don't receive the password reset email, please contact ShipStation support for assistance.

Change Password for a User

If you are an administrator on the account, you can change the password for any of your account users.

  1. Go to Account Settings.

    sssettings.png

  2. Select  Account, then choose User Management from the sidebar.

    Account settings, side navigation. A box highlights the User-Management menu option.

  3. Click Edit next to the username whose password you'd like to change.

  4. Enter and confirm the new password.

    You can also update the full name and email address associated with the username in this screen, as well as update any permissions and restrictions.

  5. Click Save once you've made your changes.

If the user you have updates is still unable to log into ShipStation, please have the account holder or authorized administrator contact support. Our support agents can help reset a user password once certain account information has been verified.

If no user is able to log in to ShipStation, please email support@shipstation.com.

Manage SSO in Your Account

If you have Single Sign-On enabled or would like to enable it in your account you simply need to update the setting in your User Profile.

  1. Go to Account Settings.

    sssettings.png

  2. Select Account and then choose My Profile from the sidebar.

    Account settings, side navigation. A box highlights the My-Profile menu option.

  3. Locate the Third Party Login Section.

    SET__SB__ACCT__SSO__MRK.png

  4. Select Connect or Disconnect as needed.

Notes on Users

  • Access to the Account subsections will depend on the permissions and restrictions applied to your user. If you cannot access this screen, please get in touch with your ShipStation account administrator.

  • If multiple usernames are associated with the same email address, we recommend entering your username to ensure ShipStation resets the password for the correct user.

  • If multiple employees are logging into ShipStation, each employee needs to log in with their individual username or email address.

  • You cannot change the username once created. If you need to use a different a username, you must add a new user and set the old one to inactive.

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