How to access your subscription settings to change or cancel your subscription, update your payment method, and manage plan add-ons.
The Payment & Subscription page allows you to manage several aspects of your ShipStation account. This article will help you make changes to your current ShipStation subscription plan and show you how to update your account payment details.
Please see our guides on the following options, which are also managed on the Payment & Subscription page:
You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing page for details about each subscription plan level.
Credit/Debit Card and PayPal Account Only
ShipStation accepts subscription payments by credit or debit card and PayPal account only. Payments by check or via bank transfer are currently not available payment methods.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be prorated based on the date of upgrade.
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
To find the dates of your billing cycle, click the Past Invoices link at the top right of the page. From there, you can view your most recent invoice which will list the dates of your billing cycle.
The information below will tell you all you need to know to cancel your account.
Once your subscription has been closed for 30 days, if you have any remaining funds in your ShipStation Balance we will automatically process a refund in the next 14 business days.
Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
When you cancel your ShipStation subscription, several things will happen.
Keep in mind, your subscription will be valid until the last day of your billing cycle, so you can continue to use ShipStation fully until that time.
You will be able to log in to ShipStation, but only the
Account > Payment & Subscriptionsettings will be available to view (should you want to resubscribe).
Your free Stamps.com USPS postage account will be suspended.
You will not be able to run any reports from your ShipStation account. Be sure to run any reports you need while your subscription is still active.
If you have a stand-alone Stamps.com account connected to ShipStation and it still has a balance, please contact Stamps.com directly to request a refund.
Call (855) 860-7867 (Hours: M-F, 6am to 6pm PT) or email shippersupport@Stamps.com
If you have previously canceled your account, you can reinstate it by re-selecting or changing your subscription plan and updating your billing details.
If your account has been canceled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
Your account will now be reactivated, and you can access the rest of the app to start shipping again!
Your new billing period will start the day you reactivate your account.
If you have a Stamps.com account associated with your ShipStation account, it will revert to a standard account when you cancel your ShipStation subscription. Please contact Stamps.com when you reinstate your ShipStation account.
(855) 860-7867 (Hours: M-F, 6am to 6pm PT)
Stamps.com will convert your account back to the ShipStation Pro Plan. This will ensure you are not billed a monthly fee for your Stamps.com account going forward.