The Payment & Subscription page allows you to manage several aspects of your ShipStation account. This article will help you make changes to your current ShipStation subscription plan and show you how to update your account payment details.
Please see our guides on the following options, which are also managed on the Payment & Subscription page:
You can make changes to your ShipStation subscription plan at any time. The ShipStation Pricing page lists plans available only to the United States (US) and Canada (CA).
Pricing for other countries can be found here: United Kingdom (GB), Australia (AU), New Zealand (NZ), France (FR), and Germany (DE).
You can change your ShipStation subscription plan at any time to match your shipping volume—whether it increases seasonally or over time. Updating your plan also lets you adjust the number of users on your account as needed.
You can upgrade your plan on an ongoing basis or temporarily for a single month.
Add-Ons Are Managed Separately
Add-ons are managed separately from your subscription plan. To review or update add-ons, visit your add-on settings.
For more details, visit Manage Account Add-Ons.
To change your plan:
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Go to the Subscription Plan box and click Edit.
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Select the plan you want to upgrade or downgrade and specify your monthly shipping volume. Then, click the Update Plan button.
*If your account does not match the details in this image, your plan may have been grandfathered in prior to these changes.
If you upgrade your plan, or your downgraded plan supports your current number of users, you’re all set. Review your add-ons to make sure they’re set up as expected.
Upgrading to a High Volume Plan
High Volume plans include an API rate limit of 100 calls/min.
If you are upgrading to a High Volume plan, please contact our support team to let us know, and we'll apply the higher call limit to your account.
Downgrade Plan Notifications
When downgrading, you may be notified of features that will no longer be available to your account. Carefully review the notification. Then, click the Downgrade Plan button to confirm the plan change.
When downgrading to a plan with fewer users than you have configured on your account, a new pop-up will appear, allowing you to deactivate one or more of your account users. Or, you can keep all users, and you will be invoiced at $5 USD per user each month in addition to your subscription fee.
You can upgrade your plan at any time, and the changes take effect immediately. Charges for the current month are prorated based on the date of the upgrade.
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
To find the dates of your billing cycle, click the Past Invoices link at the top right of the page. From there, you can view your most recent invoice, which will list the dates of your billing cycle.