The Payment & Subscription page allows you to manage several aspects of your ShipStation account. This article will help you make changes to your current ShipStation subscription plan and show you how to update your account payment details.
Please see our guides on the following options, which are also managed on the Payment & Subscription page:
You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing page for details about each subscription plan level.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
To change your plan:
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Go to the Subscription Plan box and click Edit.
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Select the plan to which you wish to upgrade or downgrade. Then, click the Update Plan button.
*If your account does not match the details in this image, your plan may have been grandfathered in prior to these changes.
If you upgrade your plan or have not exceeded the maximum number of users for the plan you downgraded to, you're done!
Upgrading to a High Volume Plan
High Volume plans include an API rate limit of 100 calls/min.
If you are upgrading to a High Volume plan, please contact our support team to let us know, and we'll apply the higher call limit to your account.
Downgrade Plan Notifications
When downgrading, you may be notified of features that will no longer be available to your account. Carefully review the notification. Then, click the Downgrade Plan button to confirm the plan change.
When downgrading to a plan with fewer users than you have configured on your account, a new pop-up will appear, allowing you to deactivate one or more of your account users. Or, you can keep all users, and you will be invoiced at $5 USD per user each month in addition to your subscription fee.
Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be prorated based on the date of upgrade.
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
To find the dates of your billing cycle, click the Past Invoices link at the top right of the page. From there, you can view your most recent invoice, which will list the dates of your billing cycle.