If your business relies on custom packaging with varying dimensions and you know you may be affected by DIM weights, we recommend creating custom package types.
These package types will then be available in your Package drop-down menu when configuring shipments. They will also be available for presets, service mapping, and automation rules.
Now that you have set up custom package types, they can be applied to orders.
To apply your custom packaging to an order:
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Select an order.
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Click the Packages drop-down menu in the Shipping Sidebar and you will see your custom packages listed.
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Select your custom package and proceed with your shipment.
Default Package Name Sent to UK Carriers
When you select a custom package type for a shipment with a UK carrier, we will send the weight and dimensions of your custom package to the carrier but not the name of your custom package. The carrier will display its default package name.