ShipStation stores information about products from your selling channels in Product Records, which you can view in the Products tab.
The Products tab displays a list of your product records in the Product Grid. Each row in the Products Grid contains a single product record.
To view more or less information in the Products grid, you can select and deselect which columns to show from the Columns menu in the top right of the Products screen. The Products grid also has search and filter functions, similar to the Orders and Shipments tabs.
Product records allow you to:
Track product sales across multiple selling channels
Set product defaults that apply to orders when the orders import (advanced feature)
Apply custom tags to products so orders containing those products also contain those tags
Set SKU aliases and determine product types (advanced feature)
Monitor and adjust ShipStation inventory levels (advanced feature)
Create more meaningful reports by categorizing products.
You can view details about each product record in each product's Details screen. The Product Details contains the SKU and Name of the product, as well as any defaults or other options set for that product.
Click the product SKU, or double-click the product line item in the grid, to open the Product Details window.
Review the Product Details section below for more information on what the Product Details contain.
ShipStation stores information about products, which you can in turn use to automate your shipment configuration selections. The tables below explain what options are available in each tab of the Product Details pop-up screens.
Table 5. General Tab
SKU |
The SKU identification for the product. Once saved or imported, it cannot be changed. |
Name |
The common name for the product. This can be changed in ShipStation. |
Override imported name |
Tick this box to override any imported names with the name entered in the name field. |
Product Type |
Set the product as a standalone, parent, or variant product. See Product Type to learn more. |
Active |
Set the product to active or inactive. Inactive products will not trigger any automation actions or inventory tracking. |
Description |
Information or descriptive text about the product often pulled from the selling channel. |
Image URL |
A URL for an image to override the default image pulled from the selling channel |
Reporting Category |
Designate the Product Category. Used for organizing products and better reporting. |
Order Tags |
Color-coded visual references to designate special types of orders (such as Fragile items). These are often used in automation rules. |
UPC |
A space for the UPC number of the product if necessary. |
Returnable |
When checked this allows the product to be returned through the Branded Return Portal. |
Table 6. Shipping Defaults
Preset Group |
A form of automation that will populate this section with default shipping methods. See Preset Groups. |
Domestic |
Select shipping method, packaging, and confirmation if this product is shipped to a domestic address. |
International |
Select shipping method, packaging, and confirmation if this product is shipped to an international address. |
Weight |
The weight of the product in pounds and/or ounces. |
Dimensions |
The length, width, and height of the product or product packaging. |
Warehouse Location |
Select the default warehouse location from where this product ships. |
Fulfillment SKU |
The SKU sent to the fulfillment center to identify the product. See Fulfillment by Amazon. |
Table 7. Default Customs Declarations
Do not create customs |
Turns off customs declarations for orders using this product. |
Description |
A short description that overrides the product description pulled from the selling channel. Useful if the product description is too long for a customs form. |
Declared Value |
The monetary value of the product in USD. |
Harmonization Code |
A code to help expedite the shipping process. Learn more about Harmonization Codes. |
Origin Country |
Select a country of origin from the drop-down. |
Table 8. Store Alias
Add Alias |
Adds a SKU as an alias for this product. Orders with the alias SKU will inherit the primary SKU defaults when the order imports from the selling channel. |
Table 9. Inventory Management
Do Not Track Inventory |
Check to turn off ShipStation's internal inventory tracking. |
Reorder Threshold |
When stock levels reach this quantity, an alert will appear on the Orders Grid. |
Add to Alternative Location |
Add additional warehouse locations and stock levels to the product. |
Arrange the column headers by click-and-drag to sort grid information according to type (Name, SKU, Alias, Tags, Active, Warehouse Location, or other order information). Scroll the screen left or right to view all columns.
Click the title text (e.g., Name, SKU, or Weight) in a column header to sort that column's contents in either ascending or descending order (alphabetical, chronological).
To add or remove a column within your Products grid:
