ShipStation stores information about products from your selling channels in Product Records, which you can view in the Products tab.
The Products tab displays a list of your product records in the Product Grid. Each row in the Products Grid contains a single product record.
To view more or less information in the Products grid, you can select and deselect which columns to show from the Columns menu in the top right of the Products screen. The Products grid also has search and filter functions, similar to the Orders and Shipments tabs.
Product records allow you to:
Track product sales across multiple selling channels
Set product defaults that apply to orders when the orders import (advanced feature)
Apply custom tags to products so orders containing those products also contain those tags
Set SKU aliases and determine product types (advanced feature)
Monitor and adjust ShipStation inventory levels (advanced feature)
Create more meaningful reports by categorizing products.
You can view details about each product record in each product's Details screen. The Product Details contains the SKU and Name of the product, as well as any defaults or other options set for that product.
Click the product SKU, or double-click the product line item in the grid, to open the Product Details window.
Review the Product Details section below for more information on what the Product Details contain.
ShipStation stores information about products, which you can in turn use to automate your shipment configuration selections. The tables below explain what options are available in each tab of the Product Details pop-up screens.
Table 3. General Tab
SKU |
The SKU identification for the product. Once saved or imported, it cannot be changed. |
Name |
The common name for the product that ShipStation will use for the SKU when creating new orders manually. This can be changed in ShipStation. If the Override the imported name product default is enabled, ShipStation will also use this name for imported orders. |
Override imported name |
Tick this box to override any imported names with the name entered in the name field. This setting will trigger ShipStation to use the Name product default instead of the product name imported from the order source. |
Product Type |
Set the product as a standalone, parent, or variant product. See Product Type to learn more. |
Active |
Set the product to active or inactive. Inactive products will not trigger any automation actions or inventory tracking. Controls whether or not Product Automation for this product record will apply to orders. If product record is not active, automation will not apply. |
Description |
A short description of the product often pulled from the selling channel. Not used for any automation in ShipStation, but can be used to provide information to your packers. |
Image URL |
A URL for an image to override the default image pulled from the selling channel. ShipStation will display in-app and on generated documents. |
Reporting Category |
Designate the Product Category. Used for product-based reports, organizing products, and better reporting. Not used for any automation in ShipStation. |
Order Tags |
Tags are applied to a product as a Product Default added to orders that include said product. These color-coded visual references designate special types of orders (such as Fragile items). They are often used in automation rules. |
UPC |
Universal Product Code (UPC) space exists if necessary. These can appear on generated packing slips, but are not used for any automation in ShipStation. |
Returnable |
When checked, sets whether or not a product is eligible for returns initiated by a customer when using the Branded Return Portal. |
Table 4. Shipping Defaults
Preset Group |
Preset Groups are pre-filled out templates of product defaults that can be applied to a product instead of applying individual product defaults. This form of automation will populate this section with default shipping methods. See Preset Groups. |
Domestic |
Sets the default shipping service, package, and confirmation type for the product when order destination is considered domestic. Only applies to single item orders. |
International |
Sets the default shipping service, package, and confirmation for the product when order destination is considered international. Only applies to single item orders. |
Weight |
Default weight for a single quantity of the product in pounds and/or ounces. |
Dimensions |
Default shipment length, width, and height of the product or product packaging. Only applies to single item orders. |
Warehouse Location |
Descriptor of the physical location from where this product ships. This will appear on Pick Lists by default, and can be added to customized packing slips. The product warehouse location is not the same as the Inventory Warehouse Location that appears on inventory reports. |
Fulfillment SKU |
The SKU sent to the fulfillment center to identify the product. ShipStation uses this alternate product identifier value when pushing fulfillment requests to ShipWire or FBA. See Shipwire and Fulfillment by Amazon. |
Tip
Need to automate the shipping service for multi-item orders? You'll be able to do that with Service Mapping or Automation Rules.
Table 5. Default Customs Declarations
Do not create customs |
Turns off customs declarations for orders using this product. If this option is checked, ShipStation will not create custom line items for the product. |
Description |
A short description that overrides the product description pulled from the selling channel. Useful if the product description is too long for a customs form. |
Declared Value |
The monetary value of the product for customs purposes. |
Harmonization Code |
Identification code for classification of product to help expedite the shipping process. Also known as a Tariff Schedule. Learn more about Harmonization Codes.Harmonization Codes |
Origin Country |
Select a country of origin (country that the product was created in) from the drop-down. |
Table 6. Store Alias
Add Alias |
Adds a SKU as an alias for this product. Orders with the alias SKU will inherit the primary SKU defaults when the order imports from the selling channel. |
Do Not Track Inventory |
Check to turn off ShipStation's internal inventory tracking. |
Reorder Threshold |
When stock levels reach this quantity, an alert will appear on the Orders Grid. |
Add to Alternative Location |
Add additional warehouse locations and stock levels to the product. |
Arrange the column headers by click-and-drag to sort grid information according to type (Name, SKU, Alias, Tags, Active, Warehouse Location, or other order information). Scroll the screen left or right to view all columns.
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Click the title text (e.g., Name, SKU, or Weight) in a column header to sort that column's contents in either ascending or descending order (alphabetical, chronological).
To add or remove a column within your Products grid:
