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Display Options

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ShipStation Content Team

Updated

ShipStation offers a number of ways to customize the interface so it's easier on the eyes and matches your expectations for how information should appear.

Users with the appropriate permissions can change which window auto-loads on login, enable advanced product types, change date and time formats, update units of measure, and many other options.

Access the Display Options

  1. Go to Account Settings.

    sssettings.png

  2. Select Account from the left-hand sidebar, then choose Display Options.

    SET__SB__ACCT__DisplayOptions__MRK.png

From there, you can select a tab to edit the available categories of Display Options that dictate how information will appear when you're logged into ShipStation.

General Preferences

SET_ACCT_DisplayOption-General_MRK.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Settings

Options

QuickShip

  • Admin only, account-wide setting.

  • Controls whether or not users have access to the QuickShip feature in ShipStation.

  • This does not automatically enable the QuickShip process. Instead, it dictates whether or not a user has access to the feature.

  • QuickShip allows you to skip the Label Cost Summary Screen to create labels and batches in a single click.

Log in directly to

  • User-specific setting.

  • Controls which page the user will automatically be directed to when logging into ShipStation. The user must have appropriate permissions to access that page.

  • Choose from specific Insights pages, Orders, Shipments, Products, and Customers.

Orders Display Options

Settings > Display Options page. Orders tab highlighted. Options: Customer History Popover; When Order Status Changes

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Setting

Options

Customer History Popover

  • User-specific setting.

  • Allows you to hover over a recipient's name in the Orders grid to view their history as a customer of your business, as shown in the example below.

    ORD_CustomerHistoryPU_MRK.png

When Order Status Changes

  • User-specific setting.

  • If multiple users on the account are shipping orders simultaneously, this setting determines how ShipStation indicates status changes to other users. Thus another user won’t try to ship an order that another user has already shipped.

  • When a user ships an order, ShipStation will act based on one of these two available options:

    • Hide order from view will immediately remove that order from the grid view

    • Gray out the order so that other working users can see the order and understand that it has been shipped.  Order Details will be viewable with up-to-date information.

      The orders grid shows 3 orders grayed out because they have been shipped by other users.

  • Orders will be hidden or grayed out if

    • A label has been printed

    • An order has been marked as shipped

    • An order has been canceled

Products Display Options

V3_SET_ACCT_DisplayOptions_Products_MRK.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Setting

Options

Product Type

  • Admin only, account-wide setting.

  • Controls the ability to create Advanced Products in ShipStation.

  • Adjusting this setting has no effect on product records already created in ShipStation.

Time and Units Display Options

SET_ACCT_DisplayOptions_Time_Units_MRK_US.png

Pictogram silhouette of one user. indicates a user-specific setting. A change made to a user-specific setting will only apply to the user you are currently logged in as, and will not affect other users on the account.

Pictogram silhouette of one user, flanked by two smaller, pictogram silhouette users. indicates an account-wide setting. A change made to an account-wide setting will affect all users on the account.

Settings

Options

Time Format

  • User-specific setting.

  • Controls if ShipStation will display times in 12-hour format (with AM/PM notation) or 24-hour format.

Date Format

  • User-specific setting.

  • Controls the format ShipStation uses when displaying dates within the interface.

  • This setting currently only affects the date format in the interface, not the date format for documents like packing slips, which will always use mm/dd/yy only.

Time Zone

  • Admin only, account-wide setting.

  • Controls the time zone ShipStation uses when displaying time stamp information in the account.

Dimensions

  • Admin only, account-wide setting.

  • Controls whether ShipStation will display measurements in inches or centimeters. This will convert existing dimensional values on orders or products to match. This setting will not affect how we obtain information, only how we display it.

  • Rounding during conversion may impact dimensions. We advise you to double-check your shipments if dimension settings change often.

Weight

  • Admin only, account-wide setting.

  • Controls whether ShipStation will display weights in imperial units (pounds and ounces) or in metric units (kilograms, grams). If a user changes this setting, ShipStation will convert weights automatically (ounces to grams or grams to kilograms).

  • This will convert existing weight values on orders or products to match. This setting will not affect how we obtain information, only how we display it.

  • Rounding during conversion may impact weights. We advise you to double-check your shipments if weight settings change often.

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