Subscription Plan Requirement
This feature is not available on all subscription plans. To access this feature, you may need to upgrade your plan. To learn which features are included with your plan, visit Learn About ShipStation Subscription Plans.
To upgrade your plan, go to the Settings page, then select Account > Payment & Subscription.
ShipStation's Auto-Split feature will split orders into multiple shipments based on the products included in the order. You can specify how you want Auto-Split to create these shipments in the Product Details for each of your products. This automation happens at the same time as Auto-Routing and before any other type of automation.
Auto-Split helps you save time managing orders that contain products with unique shipping requirements, such as:
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The order contains an oversized item, like a mattress, bicycle, etc.
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The order contains products from different warehouses
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The order contains a product that is on backorder
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The order contains a product with a unique shipping requirement, like shipping with dry-ice
Your product records will have four options for the Auto-Split feature:
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Do not auto-split this product
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Exclusive Bulk Shipping: Creates a single new shipment for the specified product for the full quantity in the order. For example, if an order has a quantity of 2 for one of the products, Auto-Split will create one new shipment for the 2 items.
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Ships Individually: Creates a new shipment that will contain a single quantity of the specified product. For example, if an order has a quantity of 2 for this product, Auto-Split will create a separate shipment for each.
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Ship on Custom Quantity: This option allows you to specify the number of items that should be in each shipment.
The Auto-Split settings are located in the Product Details under the Shipping tab. You can edit the Auto-Split behavior on each product individually or for multiple products at a time.
To enable Auto-Split on a single product record:
To apply Auto-Split to multiple products:
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Once you set a product auto-split, this setting will apply to any new order imports from your store or from a CSV.
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Auto-Split does not apply to new manual orders or previously imported open orders.
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Auto-Split automation runs before Product Preset Groups, Product Defaults, Service Mapping, and Automation Rules.
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Any new updates on orders from stores will not apply to orders after Auto-Split.