Once product records are added to ShipStation, they can be updated in one of two ways:
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Individually
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In bulk
To update an existing product in ShipStation, open the Product Details screen.
You can open the Product Details screen by clicking on the SKU of the product in the Product tab, or clicking on the name of an item from the Order Details.
In the Product Details screen, you can manually edit any information in the product record except for the SKU.
See the Product Details explanations in the Products Overview article for more information on the options available in each section.
If you need to update multiple product records you can save time using a CSV upload. To ensure you are working with the most updated list of products available you will want to exporting a CSV file of your existing product records first, then edit that file, and import the updated file back into ShipStation.
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Importing products via CSV will override existing product information, so be sure that what you include is correct and won’t interfere with your current product listings.
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A CSV file template is no longer needed to import products, however, you must add column headers to your file.
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You can also use this
ProductImportSample.csvfile to create your product import CSV. The provided ShipStation CSV template ensures that the file is formatted correctly and that it contains all of the required information.
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Product Aliases are imported separately: Please see ShipStation's Product Aliases article for detailed information on how to import product aliases.
Here are some things to keep in mind when importing product aliases:
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SKU and Alias fields are required
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The store name values must match the store names in ShipStation exactly.
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You cannot convert an existing SKU to an alias using the alias CSV import. Use the Combine Products option instead.
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ShipStation will pop up a message to tell you the export has started. Close this window and you can continue to work in ShipStation while the export completes. ShipStation will alert you when the export is complete.
Open the CSV file in your preferred spreadsheet program and make changes as needed. Save the modified CSV, feel free to rename the file as well.
To import the edited CSV file:
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Click Import.
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Click Select File and choose your updated CSV.
CSV data replaces existing details!
Be sure your CSV file contains all the information you need for your product records. The CSV import process will replace the data in ShipStation with the data from the CSV. This means if you have a blank cell in the CSV for a field that currently contains data in ShipStation, the CSV import will overwrite that data with a null value and that data will no longer be available in ShipStation.
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Select your import options.
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Click Start Import.
Close the window and continue to work in ShipStation while the import completes in the background. ShipStation will alert you when the import is complete.
If your import fails, you will receive a failure message that indicates the potential reason. See the Product Imports Troubleshooting article for steps to troubleshoot any errors you may encounter.