Once you create a label, you cannot edit it. If you need to change the address, shipping service, weight, or other shipping options, you must create a new label. The best option is to void the existing label first, then create a new one. The postage provider will issue a refund according to their void and refund policy.
You can void unused return labels for a refund, just like outbound labels.
Voiding a label will preserve the shipment record in ShipStation and allow you to create a new label for that shipment.
You can void a label from the Print Preview screen, the Shipment Activity Widget in Order Details, the Shipments grid, or the Shipment Details screen.
Not All Labels Can Be Voided!
Be aware that some carriers do not allow voiding labels in ShipStation and some do not support voiding labels at all. In these cases, contact your carrier directly for assistance with your account.
When possible, we have listed when this limitation exists in each carrier's integration help article in our Integrations Help Guide.
Refunds are provided by the postage provider you purchased the label from.
After voiding a label, the shipment record can still be found under the Shipments tab. The order will return to the Awaiting Shipment status.
The voided shipments will display in the Shipments grid with the shipment number, associated order number, and the former tracking number link crossed out.
Not a Record of the Refund Status
The Voided status means the label is canceled and cannot be used to ship, but it does not reflect the status of any refunds for the voided label.
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Refunds are issued by the postage provider that you purchase the label from.
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You should always void the label first and then create a new label.
If you create a new label before voiding the original, ShipStation will create a shipment without the associated item(s). When you then void the original label, it will cause ShipStation to think the item has not been shipped yet (because it is not associated with a shipment), and the order will remain in the Awaiting Shipment status.
If this has happened, use the Mark as Shipped option to move the order from Awaiting Shipment to Shipped.
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When you void a shipment, that shipment will return to the Awaiting Shipment status and remain there until you take further action. ShipStation does not update the marketplace status when you void shipments. Additionally, once you void a shipment in ShipStation, the order will not receive marketplace updates for that order. So, if you then cancel the order on the marketplace you must cancel the order in ShipStation as well.
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If you need to void a label for a multi-package shipment, you must void the master tracking number. This cancels all the child labels in the shipment. You cannot void an individual label within the multi-package shipment. You must then create a new multi-package shipment to generate labels and tracking numbers for each package.
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If you create a new label for an order after voiding the original label and reship the order, the store that the order originated from will not be notified of the new shipment and tracking information.
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Labels, fulfillments, returns, and voided labels all count toward your account shipment limit. Read our article How are Shipments Calculated? to learn more.
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Post-billed accounts, like UPS and FedEx don't charge for labels you don't use. However, we recommend you still void the label if you plan to create a new one. This way, the shipment record contains the correct items, and your reporting will be accurate.
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When voiding UPS from ShipStation labels, the label fee will be instantly refunded to your ShipStation Balance. If the label is not used within 30 days, you cannot void the label or get a refund.
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🇺🇸 USPS labels: To qualify for electronic reimbursement, the shipment cannot have been scanned by USPS and the refund request must be made within the following time frames from the date of label purchase:
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Stamps.com: 28 days
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Endicia: 30 days
If you use ShipStation to void a USPS label that has already been scanned, your request will be ignored by USPS, and you will NOT receive a refund.
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🇺🇸 🇨🇦 DHLX from ShipStation labels must be voided within 30 days if you want a refund credited to your account.
"Authentication Failed" Error Message
For US-based merchants, if you receive the "Authentication Failed" error message when voiding a Stamps.com label, it could mean that you updated your Stamps.com password but haven't updated the password in ShipStation.
To update your password in ShipStation, go to Settings > Shipping > Carriers > Your Carriers
. Then click the Action Menu and select Update Password. If you do not see the option to Update Password in the Action Menu drop-down, select the Carrier Setting option instead.
If you are using ShipStation's Legacy Layout, follow the instructions below to void labels.
There are two ways in ShipStation to void a label.
For individual labels, you can void from the Order Details screen. From the Shipment Grid you can select one or multiple labels to void at once.
From Order Details
From the Shipment Grid
Voided shipments will appear with a strikethrough in your Shipments grid. Click the Voided status in the left-hand sidebar to view all voided shipments.