In ShipStation, automation can perform many of the repetitive tasks you must take to prepare your orders for shipping. The automation features available in ShipStation can work independently or together. How you configure your automation will depend on your specific workflow needs.
Tasks you can automate include (but are not limited to):
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Select shipping service, package type, and insurance
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Set shipment weight and dimensions
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Set customs content type and non-delivery options
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Assign orders to ship from a certain warehouse location (called Auto-Routing, currently available for US and Canada-based accounts only)
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Split orders into multiple shipments (called Auto-Split)
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Add tags to orders
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Assign orders to a specific user
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Send the order to a connected fulfillment provider
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Assign a custom packing slip or email notification template to an order
In other words, ShipStation automation does the tedious work and lets you focus on getting your packages out the door!
ShipStation provides multiple types of automation, which can be used independently or in conjunction with each other. If you have set up more than one type of automation in your account, the automation will apply to orders in the sequence they are listed here:
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Auto-Routing
Auto-Routing determines how to best fulfill orders based on which warehouses stock the order items and which warehouses are closest to the recipient’s address. Currently available for US and Canada-based accounts and requires the High Volume subscription plan. Review our Introduction to Auto-Routing help article for details.
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Auto-Split
Auto-Split will split orders into multiple shipments based on the products included in the order. Requires the High Volume plan (US and Canada) or the Enterprise plan (UK, ANZ, EU). Review our Automatically Split Orders help article for details.
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Product Preset Groups
Preset Groups are ideal if you ship many of your products the same way. You can add multiple product records to a Preset Group and set shipment and customs defaults for the entire group rather than one product at a time. Review our Preset Groups help article or this Product Automation video for details.
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Product Defaults
The details set for each product record in your Product Catalog are considered the product's default settings. These defaults include product weight and dimensions, domestic and international shipping service, and customs information. When that product is the only item included in an order, the product defaults will automatically populate for the order. Review our Product Defaults help article for details.
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Service Mapping
Service Mapping will automatically set the shipping service and package type in ShipStation based on what your customer chose as their shipping option during checkout. Review our Service Mapping help article for details.
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Automation Rules
Automation rules use IF/THEN logic to identify which orders to perform an action on, and then apply that action (or multiple actions) to the qualified orders. Automation rules are the most customizable of all automation features.
When you create a rule, you determine which criteria the order must meet (from an extensive list of possibilities) and which actions the rule will then take. You can create as many rules as you like, and even create rules that rely on actions taken by previous rules! Review our Introduction to Automation Rules help article or this Automation Rules video to learn more.
Automation applies to orders when one of the following occurs:
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An order imports into ShipStation as Awaiting Shipment or On Hold, or you create a manual order in the Awaiting Shipment or On Hold status.*
*Auto-Split and Auto-Routing do not apply to manual orders.
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An order that imported as or was created in the Awaiting Payment status updates to the Awaiting Shipment status for the first time.
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You click the Reprocess Automation Rules button.
If an order imports to or is created in either the Shipped or Cancelled status, then automation will not run on that order unless you manually Restore it to Awaiting Shipment and click the Reprocess Automation Rules button.