To import your orders from your selling channels, you first need to connect them to ShipStation.
This article provides the steps needed to:
Connect your selling channel to ShipStation
Edit the store settings
Add a manual store to ShipStation
Watch the short video for a demonstration or skip ahead to the detailed steps below.
This video shows how to connect your selling channels (marketplaces, shopping carts, and others) to ShipStation.
To connect your store, do the following:
Connection Steps Vary by Store
The specific steps to connect your store will vary from selling channel to selling channel.
For more information on a specific store connection process, go to Integrations Help and click on your selling channel name.Integrations Guide
Once you've connected the store successfully, you'll be taken to the Store Settings section of the Store Setup page. In the Store Setup page you can edit the store's display name, enable/disable the auto-update feature, set your marketplace and customer notifications, customize your store's branding, and much more.
If you make any changes, don't forget to click Save Changes!
Selling Channel Not Listed
If you do not see your selling channel platform in the list of available integrations, you may have other options to connect your store, including:
A Custom Store connection (see Advanced Integration Methods)
ShipStation's Open API (see Advanced Integration Methods)
Partnering with one of ShipStation's many solutions providers. Review the Integration Solution Partners for details.
Once you have connected a store, edit the settings at any time to change certain store-level behaviors.
Review the following list for details about each section and its available options.
Section |
Options |
|---|---|
Store Settings |
|
Branding |
Enter your company details, like Company Name, Phone, Logo, website URL, and more. These details appear on packing slips, shipment notification emails, and ShipStation's branded tracking and returns pages. |
Tracking Page |
Determine whether the Tracking Number linked in shipment confirmation emails directs your customers to the carrier's tracking page or to your Branded Tracking Page. |
Returns |
Enable your Branded Returns Portal for user-initiated return labels, set your return policy message, and enter your return email message. |
Notifications |
Determine when ShipStation sends marketplace notifications, set ShipStation to send shipping and delivery confirmation emails, and enter your email address to BCC for confirmation emails. |
Packing Slips |
Choose which packing slip template should be used by the store and enter a custom packing slip footer message. |
Products |
Determine if ShipStation creates product records when orders import from your store and how those products get identified (by SKU or Name). Determine whether ShipStation creates line items in orders for coupons, discounts, and other adjustments. |
Shipping Services |
Create, edit, and delete Service Mapping for the store's orders. |
Activity |
View certain activity on the store, including when the store began order imports. |
Jet* |
This option is only visible for Jet stores. Perform Jet onboarding, trigger a manual sync, and import Jet product catalog to ShipStation. |
Once you've made your desired edits, be sure to click Save Changes!
By default, ShipStation provides a Manual Store so you can immediately create orders, even if you are not quite ready to connect a selling channel.
Use a manual store to create manual orders directly in ShipStation or import orders from a CSV file.
Add as many Manual Stores as you need to help organize your orders in whichever way works best for you.
Type ShipStation into the search bar.
-
Select the ShipStation tile.
-
Set your store options:
Name the store as you want it to appear in the Orders tab.
Check the box to Automatically generate order numbers if you'd like ShipStation to number your orders for you. Auto-numbering can apply to orders you create using the New Order button or orders you import via CSV file.
Set the first order number and any prefix you'd like these order numbers to have.
Click Connect.
Once connected, set your manual store settings for branding, notifications, and other options just as you would for any connected store.
Remember to save your changes!
Follow the steps below to make a store inactive in ShipStation.
-
Uncheck the Is Active? box in the Store Settings tab.
This will make the store inactive and hide the store and all its orders from view.
Click Save Changes.
To view your inactive stores, check the Show Inactive Stores box on the Store Setup page:
Active stores will display a 
green checkmark under the Active column. Inactive stores will have a blank space.
To view orders, access information, or run reports for inactive stores, you must make the store active again. Follow Steps 1 through 4 above, and check the Is Active? box in the Store Settings tab to re-activate a store.
Important
ShipStation allows you to deactivate a store, but a store cannot be deleted.
Inactive stores are hidden from the Orders tab sidebar and your list of Selling Channels.
Inactive stores will not import orders and their orders will not display in ShipStation.
Reports will not contain order information for inactive stores.
Remember these points about connecting a store in ShipStation:
Connect as many stores as you like (including Manual Stores). ShipStation does not limit the number of stores you can add.
Stores cannot be deleted. However, you can set them to Inactive so their orders no longer import or display in ShipStation.
Use the Connection option to reconfigure your store in the event your store credentials/keys/URL change or your tokens expire. Review the Troubleshooting section of this help center for more details.Store Troubleshooting
The auto-update feature currently uses an algorithm to determine the frequency of store updates. At this time, the auto-update feature cannot be set to run on a schedule or at specified intervals. For this reason, ShipStation recommends that you also manually update your stores to ensure you are working with your most recent orders at all times.
The exact steps to connect different stores will vary since different selling channels require different information. For detailed steps on a specific selling channel, go to our Integrations Help and select the selling channel you'd like to add. Integrations Overview