1. ShipStation Help U.S.
  2. ShipStation Help Guide
  3. Manage Orders

Connect a Store

Instructions for how to connect and remove a store or selling channel to ShipStation so you can begin to import orders.

To import your orders from your selling channels, you first need to connect them to ShipStation.

This article provides the steps needed to:

  • Connect your selling channel to ShipStation

  • Edit the store settings

  • Add a manual store to ShipStation

Need help connecting your accounts to ShipStation?

Contact ShipStation’s Professional Services team! ShipStation’s Pro-Services team can help you connect your selling channels, postage providers, inventory platforms, and more.

Fill out the form on our Services page and select the Implementation Services option. Our Pro Services team will contact you right away.

Connect a Selling Channel Demo Video

This video shows how to connect your selling channels (marketplaces, shopping carts, and others) to ShipStation.

ShipStation Legacy Layout

This content features ShipStation's legacy layout and may not exactly reflect your current ShipStation layout experience.

Connect Your Store

To connect your store:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the selling channel you wish to add (e.g., Shopify, Amazon, Etsy, eBay, etc). 

    Use the search bar to filter the selling channel list if you don't see your store platform.

  5. Follow the on-screen instructions to add your store.

Connection Steps Vary by Store

The specific steps to connect your store will vary from selling channel to selling channel.

For more information on a specific store connection process, go to Integrations Help and click on your selling channel name.

Once you've connected the store successfully, you'll be taken to the Store Settings section of the Store Setup page. In the Store Setup page, you can edit the store's display name, enable/disable the auto-update feature, set your marketplace and customer notifications, customize your store's branding, and much more. 

If you make any changes, don't forget to click Save Changes!

Selling Channel Not Listed

If you do not see your selling channel platform in the list of available integrations, you may have other options to connect your store, including: 

Add a Manual Store

By default, ShipStation provides a Manual Store so you can immediately create orders, even if you are not quite ready to connect a selling channel. 

Use a manual store to create manual orders directly in ShipStation or import orders from a CSV file. 

Add as many Manual Stores as you need to help organize your orders in whichever way works best for you. 

To add a manual store:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Type ShipStation into the search bar.

  5. Select the ShipStation tile.

    V3 version: Pop-up for Add Your Store or Marketplace. Red box highlights ShipStation tile.

  6. Set your store options:

    • Name the store as you want it to appear in the Orders tab.

    • Check the box to Automatically generate order numbers if you'd like ShipStation to number your orders for you. Auto-numbering can apply to orders you create using the New Order button or orders you import via CSV file.

    • Set the first order number and any prefix you'd like these order numbers to have.

  7. Click Connect.

Once connected, set your manual-store settings for branding, notifications, and other options just as you would for any connected store.

Remember to save your changes!

Manual Store

Remove a Store

While you cannot remove or delete a store from ShipStation, you can make it inactive so it will no longer be visible and no orders will import from that store.

To make a store inactive:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click the ellipsis Gray ellipsis next to the store you want to update, then click Set Store to Inactive.

    SET_STORE_Actions-Inactive_MRK.png

Alternatively, you can deactivate the store by editing the store details:

  1. Click the ellipsis Gray ellipsis next to the store you want to update, then click Edit Store Details.

    Store Setup page with arrow pointing to the ellipsis icon and dropdown menu showing Edit Store Details option highlighted

  2. Uncheck the Is Active? box in the Store Settings tab.

    This will make the store inactive and hide the store and all its orders from view.

    Store Setup page. Red box highlights Store Settings tab. Arrow points to checkbox: Is Active?

  3. Click Save Changes.

To view your inactive stores, check the Show Inactive Stores box on the Store Setup page:

Store Setup page with a store's inactive status outlined to show no status icon and arrow pointing to Show Inactive Stores option

Active stores will display a Green checkmark icon, indicates Active status green checkmark under the Active column. Inactive stores will have a blank space.

To view orders, access information, or run reports for inactive stores, you must make the store active again. Follow Steps 1 through 4 above, and check the Is Active? box in the Store Settings tab to re-activate a store.

Important

  • ShipStation allows you to deactivate a store, but a store cannot be deleted.

  • Inactive stores are hidden from the Orders tab sidebar and your list of Selling Channels.

  • Inactive stores will not import orders and their orders will not display in ShipStation.

  • Reports will not contain order information for inactive stores.

Adding Multiple Stores to ShipStation

In ShipStation, you can connect as many selling channels as you need! Watch this demo video to see how to add additional stores to ShipStation and configure your store settings and branding.

 

For details on the connection steps for a specific selling channel, review the Store's article in our Integrations Help Guide.

Connect Store: Additional Information

Remember these points about connecting a store in ShipStation: 

  • Connect as many stores as you like (including Manual Stores). ShipStation does not limit the number of stores you can add. 

  • Stores cannot be deleted. However, you can set them to Inactive so their orders no longer import or display in ShipStation. 

  • Use the Modify option in your Store Settings to reconfigure your store in the event your store credentials/keys/URL change or your tokens expire. Review the Reconfigure Your Store Connection section of our Troubleshoot Store Imports article for more details.

  • The automatic store refresh feature currently uses an algorithm to determine the frequency of store updates. At this time, the auto-refresh feature cannot be set to run on a schedule or at specified intervals. For this reason, ShipStation recommends that you manually update your stores to ensure you are working with your most recent orders at all times.

  • The exact steps to connect different stores will vary since different selling channels require different information. For detailed steps on a specific selling channel, go to our Integrations Help article and select the selling channel you'd like to add. 

A way to update or renew a store connection in ShipStation without connecting a new store. This is useful if your store authentication or keys have changed. It is also sometimes used as a troubleshooting step when you have store connection or order import issues.

A selling channel is a platform through which you sell your products.

In ShipStation, this term refers to either a shopping cart (like Shopify) or marketplace (like Amazon) that you connect to ShipStation, either through direct integration, custom store, or via ShipStation's API. Often, the term "store" and "selling channel" are used interchangeably in our help articles.

Manual Store

A way to update or renew a store connection in ShipStation without connecting a new store. This is useful if your store authentication or keys have changed. It is also sometimes used as a troubleshooting step when you have store connection or order import issues.

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