Frequently Asked Questions
Frequently asked questions around topics not covered in the other available categories.
ShipStation Capabilities FAQ
Find answers to common questions about ShipStation's features, device compatibility, account capabilities, and system requirements.
General Shipping FAQ
Find answers to broad shipping questions, including carrier pickup scheduling, shipment redirects, scheduled maintenance, and hazardous materials.
Labels and Postage FAQ
Find answers to common questions about postage billing, label creation, split shipments, refunds, and postage top-ups.
Rates FAQ
Learn about discounted carrier rates, using your own negotiated carrier accounts, rate shopping, and live checkout rate calculations.
Stores, Orders, and Importing FAQ
Find answers to questions about order import schedules, marketplace sync status, bulk order actions, and order tags.
Customize Packing Slips FAQ
Learn how to format and customize packing slip layouts, adjust store logos and fonts, and display product images or item options.
Insurance FAQ
Find answers to questions about purchasing package insurance coverage and navigating the claims process for damaged or lost shipments.
International Shipping FAQ
Find answers to common questions about customs declarations, commercial invoices, Harmonized Tariff Codes, duties, and global carrier rules.
Products and Inventory FAQ
Learn how ShipStation handles product bundles, variant options, stock count tracking, and syncing inventory with external platforms.
Automation FAQ
Find answers to questions about configuring automated rules to assign carrier services, package dimensions, weights, and routing logic.
Data Privacy FAQ
Learn how ShipStation complies with global privacy regulations, including GDPR and CCPA standards, to keep customer data secure.