Once a shipment has been picked up by the carrier, any change you wish to make to the shipment must be done directly with that carrier. There are no options within ShipStation to modify the shipment once it is on its way.
If you need to stop, redirect, or intercept a shipment, you will need to contact your carrier directly. Fees may apply for any changes made to a shipment that is already in transit to its destination.
For parcels shipped using ShipStation Carriers, contact ShipStation support with information about the shipment including the tracking number, Ship To address, and your company contact information. ShipStation support will contact the carriers on your behalf.
For damage, loss, or other issues with USPS shipments created using your Stamps.com account, you must file claims directly with USPS. ShipStation Support does not manage the claims process for shipments created through connected Stamps.com accounts.
To file a claim, visit the USPS Help Center for information about:
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Claim types and eligibility
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Required documentation
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Filing deadlines
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Claims process
USPS shipments created through your Stamps.com account require direct interaction with USPS for package intercept or redirect requests. ShipStation Support does not assist with USPS package intercept requests.
To request a package intercept or redirect for a USPS shipment, submit your request directly to USPS using their Package Intercept service.
USPS Fee Notice
USPS charges a fee for Package Intercept services. Review the USPS Package Intercept page for current fees, eligibility requirements, and service limitations.