A quick reference guide to the support options available for ShipStation's integrated postage providers, including help center links and contact information.
The ShipStation support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).
Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.
|
Partner |
Help Center |
Support Email or Contact Form |
Support Phone |
Other Resources |
|---|---|---|---|---|
|
Access Worldwide |
+1-877-564-8581 |
- |
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|
APC |
- |
- |
||
|
Asendia |
+1-800-624-5287 |
- |
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|
Better Trucks |
- |
1-708-505-9103 |
- |
|
|
DHL eCommerce |
+1-800-805-9306 |
|||
|
DHL Express |
+1-800-225-5345 |
|||
|
Direct Link |
+1-424-450-1073 |
- |
||
|
ECMS Express |
- |
1-626-956-5388 |
- |
|
|
Endicia |
+1-800-576-3279 |
- |
||
|
Express 1 |
- |
+1-800-399-3971 |
- |
|
|
FedEx |
- |
+1-800-463-3339 |
- |
|
|
FirstMile |
- |
+1-888-993-8594 |
- |
|
|
Globegistics (Now Asendia) |
+1-866-296-8003 |
- |
||
|
GLS |
- |
|||
|
IntelliQuick Delivery |
- |
1-888-472-2636 |
- |
|
|
Landmark Global |
- |
- |
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|
LSO |
- |
+1-800-800-8984 |
- |
|
|
Newgistics |
- |
- |
+1-877-860-5997 |
|
|
OnTrac |
+1-800-334-5000 |
- |
||
|
RR Donnelley |
- |
+1-800-742-4455 |
- |
|
|
SEKO Omni-Channel Logistics |
- |
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|
ShipStation Carrier Services |
- |
- |
- |
|
|
Stamps.com |
Support: +1-855-860-7867 Trust and Safety team: +1-866-634-4708 |
- |
||
|
UPS |
+1-800-742-5877 |
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