A quick reference guide to the support options available for postage providers that integration with ShipStation, including help center links and contact information.
The support team at ShipStation can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.
Below is a list of publicly available support resources for all of ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:
Partner |
Help Center |
Support Email |
Support Phone |
Other Resources |
|---|---|---|---|---|
Access Worldwide |
+1-877-564-8581 |
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APC |
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Asendia |
+1-800-624-5287 |
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DHL eCommerce |
+1-800-805-9306 |
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DHL Express |
+1-800-225-5345 |
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Endicia |
+1-800-576-3279 |
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Express 1 |
+1-800-399-3971 |
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FedEx |
+1-800-463-3339 |
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FirstMile |
+1-866-847-0674 |
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Globegistics |
+1-866-296-8003 |
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Landmark Global |
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LSO |
+1-800-800-8984 |
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Newgistics |
+1-877-860-5997 |
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OnTrac |
+1-800-334-5000 |
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RR Donnelley |
+1-800-742-4455 |
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SEKO Omni-Channel Logistics |
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ShipStation Carrier Services |
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Stamps.com |
Support: +1-855-889-7867 Fraud team: +1-866-634-4708 |
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UPS |
+1-800-742-5877 |