The most common reasons you would see different rates in ShipStation include:
-
There is a mismatch between shipment details in ShipStation and your carrier's web portal.
-
You have not enabled negotiated rates in ShipStation.
-
(UPS-specific) You have set a pickup type in ShipStation that's different than for your UPS account.
Items in this list describe what may be mismatched and how to make corrections.
-
You may have entered different Ship To or Ship From addresses on the carrier portal than what is in ShipStation. Be sure the addresses match on both platforms.
-
The package weight in ShipStation may be different than the package weight entered on the carrier site. Update the mismatched weight to reflect the correct weight.
-
The Residential Address option is not selected in the carrier portal (applicable primarily to FedEx.com and UPS.com).
To correct this, you must manually select the Residential Address option to see the proper residential delivery rate. Additionally, for FedEx in ShipStation you must select the FedEx Home Delivery service to view the residential delivery rate.
Note
The residential/commercial marker is determined by either the Stamps.com or Melissa address database and may not reflect the same determination made by UPS or FedEx.
-
Shipment details such as package weight, dimensions, and package type are entered differently on the carrier's site than in ShipStation. FedEx, UPS, and many other carriers use Dimensional Weight, so be sure you include the correct dimensions in both ShipStation and the carrier websites to compare accurately.
-
UPS Delivery Confirmation is set to Delivery in ShipStation, which is an additional $2 fee, instead of the free Online Confirmation option.
This section describes how to display your UPS or FedEx negotiated rates ShipStation. To learn how to set up negotiated rates for UPS, please see the Additional Features section of our UPS article.
UPS accounts:
The negotiated rates option must be checked in the UPS setup window in Settings > Shipping > Carriers.
If you have not yet configured ShipStation to pull your negotiated rates from UPS, ShipStation will display the standard retail rates. Keep in mind that in this case, regardless of the rate displayed by ShipStation, UPS will invoice you using your contracted rates.
FedEx accounts:
There is no option in ShipStation to enable negotiated rates for FedEx.
However, if your FedEx account manager has enabled discounted rates on your FedEx account, you must first create a label in ShipStation before the new rates will populate.
This section describes the Available Pickup Types in your UPS settings within ShipStation:
-
Daily Pickup: Must be enabled for ShipStation to display UPS Negotiated Rates. Also, if you signed up for UPS through eBay's savings program, you get Daily Pickup rates.
-
Occasional Pickup: Gives you Retail Rates (more information provided on the UPS on-call pickup page).
-
Customer Counter: The rates you would receive at the UPS store counter.
Review the UPS Shipping Rates page for more details.
If you have checked the above settings and still believe you are being quoted at an incorrect rate in ShipStation, please review the Rate Discrepancies article in our Troubleshooting Help guide.
If you are still unable to identify the cause, please contact our support team and include a screenshot of the full rate calculation on UPS.com or another carrier site, as well as the correlating order number in ShipStation for our team to investigate the issue.