How you file an insurance claim depends on the type of insurance you added to the shipment.
If you added ParcelGuard to your shipment, you can file your claims directly through ShipStation. Just click the ParcelGuard link for the shipment record in the Shipments grid and follow the onscreen instructions.
If you do not see the Insurance column, click the Columns button and enable the Insurance column.
If you added Shipsurance to your shipment, you can file the claim directly through ShipStation. Just click the Shipsurance link for the shipment record in the Shipments grid and follow the onscreen instructions.
If you do not see the Insurance column, click the Columns button and enable the Insurance column.
Not Available for Personal Shipsurance Accounts
If you have linked a personal Shipsurance account to ShipStation, you must file your Shipsurance claim directly through your Shipsurance account portal. The ability to file via a link in ShipStation will not be available in this case.
If you are unsure if you are using a ShipStation or personal Shipsurance account, go to Settings > Shipping > Insurance. If there is no Add Funds option for Shipsurance, it is a personal account.
If you added Carrier insurance to your shipment, you must file the claim directly through the carrier-specific insurance portals, linked here for your convenience:
When you add carrier insurance to a shipment using ShipStation Carriers, the process will vary depending on which carrier you use. Click one of the links below for details on submitting a claim for each carrier: