To customize your packing slips beyond the basic document options available, you must use the packing slip template HTML editor.
The help articles in the Customize Packing Slip FAQ section provide you guidance on common ways to customize your packing slips. Articles will include suggested HTML and CSS code samples to help you accomplish each task.
If your specific question is not answered in our help center, visit our User Community Forum and post your question there. Add the Custom Templates label to your post so your post can be grouped with other related discussions!
Subscription Plan Requirement
To create and edit packing slip templates, your account must be on a subscription plan that allows this feature.
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US and Canada accounts: Silver plan
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All other countries: Accelerate plan
To access the templates so you can edit them, go to Account Settings and select Templates > Packing Slips from the left-hand sidebar.
From here, you can choose whether you will edit an existing template, copy an existing template, or create a New Packing Slip Template (this is a blank template with no pre-existing editable code).
You can then begin editing the HTML and CSS in the packing slip template editor. Here is a list of several common customization options for packing slips (click the links to view the instructions):