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Direct Link

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ShipStation Content Team

Updated

Direct Link offers fully tracked, global delivery services, fulfillment, and pick & pack.

Direct Link Integration Requirements

Connection Requirements:

  • An active account with Direct Link.

  • Direct Link Username and Password

Connect a Direct Link Account to ShipStation

To connect your Direct Link account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the Direct Link tile and click Connect.

    Direct Link logo. Button that reads, Connect.

  5. Enter the Email Address and Password associated with your Direct Link account.

    SET_SHP_CUI_DirectLink

  6. Click Connect.

Available Features for Direct Link Integration

The ShipStation integration with Direct Link supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

Direct Link International Services

  • Road Express

  • Direct Link Level 1

  • Direct Link Level 2

  • Direct Link Level 3

Direct Link Package Types

  • Package

  • Custom Packages

Additional Features for Direct Link

The ShipStation integration with Direct Link allows for the following additional features:

Feature

Description

Customs printed onto label

A CN22 Customs form is printed directly onto the label.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the Direct Link Integration

  • The ShipStation integration with Direct Link does not support third-party billing.

  • The Direct Link integration requires an Order number to successfully create a label. Therefore, you cannot create labels from Customer records.

  • The Rate Calculator in the toolbar does not show rates from Direct Link. You can only view estimated rates within the order's Rate Calculator.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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