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ShipX

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ShipStation Content Team

Updated

ShipX offers first, middle, and last-mile shipping in the US for eCommerce merchants, major retailers, and 3PL shippers through their Vetted Delivery Network™ (VDN). With door-to-door tracking, simple, predictable pricing, and service for domestic shipping in the US across 45 states and 18,000 zip codes, there’s no limit to your growth capacity. ShipX can analyze your shipping data, help you to create pricing strategies to enhance your online conversion rates, as well as optimize efficiency and profitability for your various package sizes and delivery speeds.

ShipX Integration Requirements

Connection Requirements:

  • An active account with ShipX.

  • Email

  • Password

  • Company ID

  • Warehouse ID

Connect a ShipX Account to ShipStation

To connect your ShipX account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the ShipX tile and click Connect.

    Ship X logo connection tile

  5. Enter your ShipX email and password, Company ID, Warehouse ID, and choose an Account Nickname for you to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features for ShipX Integration

The ShipStation integration with ShipX supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

ICON_redx.png

Electronic Customs Submission

ICON_redx.png

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

ICON_redx.png

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

ICON_redx.png

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Red X mark. Unsupported feature. No.

Pickup/Dropoff (PUDO)

Red X mark. Unsupported feature. No.

Third-Party Billing

Red X mark. Unsupported feature. No.

Supports Unicode characters on labels (Kanji, Cyrillic, etc)

Red X mark. Unsupported feature. No.

ShipX Domestic Services

  • Express Delivery

  • Express Vape

ShipX Package Types

  • Box

ShipX Confirmation Types

  • No Confirmation Required

  • Signature Required

  • Over18 Signature Required

  • Over21 Signature Required

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About the ShipX Integration

  • The ShipStation integration with ShipX does not support third-party billing.

  • Maximum package weight = 50lbs

  • Dimensions cannot exceed 48in on any side.

    • The error message when weight or dims maximums are exceeded will read, Price could not be found package of size length width, height weight. (Bad Request).

  • Please check with ShipX to verify what delivery areas are supported for your ShipX account.

  • ShipX does not ship hazardous goods.

Troubleshooting Tips for ShipX Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

ERROR: Price could not be found package of size length width, height weight. (Bad Request)

What it means: This error message shows when weight/dimension maximums for a shipment are exceeded.

What to do: Check if the shipment information has been entered correctly. If the weight or dimensions do exceed these limits, you'll need to ship with an alternative carrier.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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