UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These post-shipping adjustments will automatically be deducted from your ShipStation balance.
Keep in mind, UPS uses dimensional weight (DIM) when calculating rates, so be sure to always include the dimensions of the shipment as well as the weight. This will ensure you are billed correctly when you create the label and reduce the chances of post-shipping adjusments.
It is the shipper's responsibility to enter accurate dimensions into ShipStation before creating the label for the shipment!
In addition to adjustments for incorrect weight and dimensions, UPS may also charge adjustments for oversize or irregular packages.
If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense.
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Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.
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The over-maximum limit surcharge is $920.00 per package for US accounts.
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Irregular packages could include any article that is encased in an outside shipping container made of metal or wood or any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container.
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You can refer to the following UPS resources for the most up-to-date details about various possible adjustment situations:
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Canada: UPS Daily Rate and Service Guide
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United Kingdom: UPS Service Guide
"Canada" Residential Surcharges
The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just shipments to Canada.
ShipStation includes a way to quickly view any adjustments applied to packages after they have been shipped. The process to access this information for US accounts differs from the process used by Candad and UK-based accounts.
For US accounts to view adjustment reports:
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Click the Actions menu
next to the USPS option. Choose View Reports.
This will open a new tab in your browser to the account reports screen.
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Click the Balances option.
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Change the report type to Transactions if not selected already.
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Find the date of the transaction to view any corresponding adjustments.
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Click on the Adjustment ID link to see the adjustment details.
Non-US accounts can view adjustments in Transaction History.
If you are certain you entered the correct values, you may dispute the adjustments.
To get the information you'll need to provide to ShipStation:
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Click the Adjustment in the transaction report or transaction history page.
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Copy the tracking number and make note of the associated ship date.
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Repeat step 2 for each shipment with an adjustment you wish to dispute.
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Compare the details for the shipment with the shipment record in ShipStation.
Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.
Important Details about Disputing Adjustments
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A negative balance must be resolved before creating more labels. If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.
If refunds are due to your account, they will be applied automatically to your balance.
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Support agents may ask for photographic proof to dispute the adjustment.
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Adjustments can only be disputed up to 90 days from the delivery date.
The following UPS Tariff/Terms and Conditions can provide additional details on the types of adjustments UPS can levy on your shipments: