Sendle from ShipStation is a shipping carrier available to Canada and Australia-based ShipStation accounts. Sendle from ShipStation provides both domestic and international services.
For accounts based in Canada, Sendle from ShipStation also provides a carbon-neutral domestic and international pickup shipping service for Canada. When creating a label with Sendle from ShipStation, a Sendle pickup is automatically scheduled for the next day.
You can start creating Sendle labels as soon as you activate ShipStation Carriers. All ShipStation Carrier labels are purchased using your ShipStation Balance.
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A Canada or Australia-based ShipStation account
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
International Shipment Requirements:
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Sendle requires Harmonized System (HS) codes on international orders originating from Australia.
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🇨🇦 Supports only shipments to the US when shipping from Canada.
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🇦🇺 🇳🇿 Sendle AU, NZ: International Delivery currently is pickup only. See Notes About Sendle from ShipStation.
Sendle from ShipStation supports the following standard features:
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Automatic Tracking |
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Insurance coverage |
🇨🇦 For shipments from Canada, Sendle covers shipments up to CAD$100. Please review Sendle's Cover Policy for more details. 🇦🇺 For shipments from Australia, Sendle includes coverage for loss on all eligible domestic and international parcels up to AUD$100. Extra Cover (Carrier Insurance) can also be purchased for AUD $1.95 per $100 of coverage, up to a maximum insured value of $1,500. Please review Sendle's Cover Policy outline for more details. You can file insurance claims through Sendle directly. |
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🇨🇦 Automatic Pickup Scheduling |
When you create a label to ship from Canada to the US with Sendle from ShipStation, a pickup is automatically scheduled with Sendle for the following day. At this time, you cannot schedule or manage pickups within ShipStation. |
🇨🇦 Sendle Canada Domestic Services
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Sendle Preferred - Pickup
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Sendle Preferred - Drop Off
🇦🇺 Sendle Australia Domestic Services
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Sendle Preferred - Drop Off
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Sendle Express
🇨🇦 Sendle Canada International Services
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Sendle Preferred - Pickup (Int) (Carbon Neutral)
🇦🇺 Sendle Australia International Services
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Sendle International
Sendle Package Types
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Parcel (for shipments over 500g)
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🇦🇺 🇳🇿 Sendle AU, NZ: International Delivery currently is pickup only. International parcel pickups work differently from domestic parcel pickups, as they require some extra steps. Learn more in Sendle's article Pickups for international parcels – explained.
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To update your services in ShipStation Carriers, go to
Settings > Shipping > Carriersand click on the Update button. Any new services will then become available to your account. -
Sendle 250g Pouch - Drop Off is now consolidated across two other Sendle services: Sendle - Pickup and Sendle - Drop Off. However, you can still obtain the 250g rates if the order meets the following criteria:
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ShipStation label messages are mapped to Sendle labels in the following ways:
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Label Message 1: Customer Reference.
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Label Message 2: Receiver Instructions. If left blank, Label Message 2 will default to the delivery confirmation type.
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Label Message 3: Sender Instructions. Label Message 3 does not print on the label.
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For international shipments, ShipStation will print a CN22 form on a 4 x 6-inch label when you create the shipment. Learn more about viewing and printing customs forms in ShipStation.
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To receive a refund on any unused funds in your ShipStation balance, you must contact ShipStation support and request your ShipStation Balance be cancelled. You will then receive a refund on your balance in 6-8 weeks.
We cannot issue partial refunds on your balance. If you wish to continue using ShipStation Carriers, simply use the balance available in your account.
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🇨🇦 Shipments from Canada cannot be valued more than CAD$800.
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🇦🇺 You can designate a shipment from Australia as a Dropoff shipment by selecting it in the Other Shipping Options section when configuring a shipment in ShipStation.
Here are some common issues, potential causes, and troubleshooting tips.