1. ShipStation Help U.S.
  2. Integrations Help Guide
  3. ShipStation Carriers

DHL eCommerce from ShipStation

Avatar

ShipStation Content Team

Updated

DHL eCommerce from ShipStation is an international shipping carrier available to US-based ShipStation accounts shipping from specific regions in the United States. Qualified accounts can immediately create labels for shipments from the Los Angeles/Orange County, Chicago, and Newark areas to Canada using ShipStation's pre-negotiated rates.

Additionally, DHL eCommerce from ShipStation offers a DDP (Delivered Duties Paid) service—DHL Parcel International Direct—so your customers don't receive surprise duties and taxes upon shipment delivery. This carrier's services are currently available to US-based accounts with an active Ship From Location in the Los Angeles/Orange County area, Chicago, and Newark.

DHL eCommerce from ShipStation Requirements

Connection Requirements:

  • A US-based ShipStation account with at least one Ship From Location in Los Angeles/Orange County area, Chicago, or Newark.

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Shipment Requirements

  • Shipments from Los Angeles/Orange County, Chicago, or Newark to Canada only.

  • Shipment weight maximum: 66 lbs.

  • Maximum dimensions: Length 79" or Length+Girth 118"

Activate ShipStation Carriers

To activate ShipStation Carriers you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Get Started button.

    Carriers settings with arrow pointing to Get Started button

    Available carriers will vary by account country.

  4. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for DHL eCommerce from ShipStation

DHL eCommerce from ShipStation supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Additional Features for DHL eCommerce from ShipStation

DHL eCommerce from ShipStation allows for the following additional features:

Feature

Description

Service include up to $100 loss/damage protection.

Shipments include coverage up to $100 by default. You cannot add additional carrier insurance to your shipments. However, if needed you can add ParcelGuard insurance to your shipments for coverage up to $400.

Advanced payment of duties and taxes when using DHL Parcel International Direct service.

DHL Parcel International Direct is a DDP (Delivered Duties Paid) service. This means you pay the estimated duties and taxes for a shipment at the time of label creation. You will see the estimated duties and taxes in the Cost Review screen before you purchase the label.

CostReviewPU_DHLeCommWallet-DDP_MRK.png

You do not need to select any additional options for this DDP service. The service is DDP by default.

Supports non-machinable parcels.

Select the Non-Machinable shipping option if shipping a package that cannot be processed by a postal sorting machine.

Available Services & Package Types

DHL eCommerce International Services

  • DHL Parcel International Standard (DDU)

  • DHL Parcel International Direct (DDP)

Package Types

  • Package

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Notes about DHL eCommerce from ShipStation

  • DHL eCommerce from ShipStation is currently in a pilot phase and is only available for shipments from the Los Angeles/Orange County area, Chicago, or Newark Canada. This carrier will not be available to your account if you do not have a Ship From Location in one of the qualified areas.

    If you add a new Ship From Location in the qualified area and would like to use DHL eCommerce from ShipStation services, please contact our Support Team to request it be enabled for you.

  • In-app and on-call pickups are not supported for DHL eCommerce from ShipStation shipments.

  • Shipping dangerous goods, alcohol, or dry ice is not supported for DHL eCommerce from ShipStation shipments.

  • DHL eCommerce from ShipStation does not support third-party billing.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Didn't find what you were looking for?