Return Rabbit is an exchange-first, revenue-driven returns management platform for WooCommerce and Shopify merchants who want to streamline the post-purchase experience. Return Rabbit helps you turn the return and exchange process into a positive experience for both you and your customers.
For your customers, Return Rabbit provides a customized self-service portal to request a return or exchange. For merchants, it provides automated processes to handle inventory, refunds, and exchanges. Pair ShipStation and Return Rabbit with your WooCommerce or Shopify store to streamline your return and exchange process.
WooCommerce and Shopify Stores Only
Currently, Return Rabbit is only available for WooCommerce and Shopify orders. We plan to add new stores in the future.
To use Return Rabbit, you need to meet the following requirements:
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A US or Canada-based ShipStation account
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An active account with Return Rabbit
Send an email to support@returnrabbit.com to start an account.
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Shopify: The Return Rabbit app is already installed on your Shopify Store (available in the Shopify app marketplace)
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WooCommerce: You have already set up Returns for WooCommerce.
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Have a WooCommerce or Shopify store connected to ShipStation
To leverage your existing carrier rates for returns and exchanges, configure ShipStation as a shipping Aggregator in each of your Return Rabbit stores.
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Go to Account Settings.
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Click Add-Ons from the sidebar.
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Locate the ShipStation Returns add-on and click View Details.
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Click Activate and Configure account from the ShipStation Returns by Return Rabbit window.
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A new tab will open in your browser, taking you to the Welcome page to activate your Store(s) with Return Rabbit. Click Activate.
Additionally, from this screen, you can log in to an existing connected account or add a new store.
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You will be prompted to authorize your store to access Return Rabbit. Click Install to continue.
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You will receive an email with a temporary password to begin the Return Rabbit account creation process. Click Start.
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Enter your new password credentials, then click Continue.
You'll be prompted to set up your return window and warehouse address. Once completed, click Start Portal Tour for a full guide on the Return Rabbit product and its configuration.
You can see your shipping aggregators by navigating to Configure > Shipping > Aggregators and clicking View Details.
To get the most out of Return Rabbit, learn about How Return Rabbit Works and their Service Request Workflow.
Return Rabbit has a variety of methods to resolve return requests, including:
Streamline the process with Automation Rules or Tag Based Rules.
For more information about customizing the look of Return Rabbit or using the Return Manager, go to the Return Rabbit Help Center.