Return Rabbit is an exchange-first, revenue-driven returns management platform for Shopify merchants who want to streamline the post-purchase experience. Return Rabbit helps you turn the return and exchange process into a positive experience for both you and your customers.
For your customers, Return Rabbit provides a customized self-service portal to request a return or exchange. For merchants, it provides automated processes to handle inventory, refunds, and exchanges. Pair ShipStation and Return Rabbit with your Shopify store to streamline your return and exchange process.
Shopify Stores Only
Return Rabbit is only available for Shopify orders at this time. We plan to add new stores in the future.
To use Return Rabbit, you need to meet the following requirements:
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A US or Canada-based ShipStation account
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An active account with Return Rabbit
Send an email to support@returnrabbit.com to start an account.
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The Return Rabbit app installed on your Shopify Store (available in the Shopify app marketplace)
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Have a Shopify store connected to ShipStation
To leverage your existing carrier rates for returns and exchanges, configure ShipStation as a shipping Aggregator in each of your Return Rabbit stores.
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Navigate to Settings > Integration Partners and click on the Return Rabbit tile.
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Click the Generate API Key button.
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Copy the API Key.
You will be able to access this key at any time. Regenerating a key will deactivate the prior key.
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Log into your Return Rabbit Admin portal.
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Go to
Configure > Shipping > Aggregatorsand select View Details for ShipStation. -
Paste your API Key into the Production API Key field.
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Select the carriers that you want to enable for your return shipping labels and click Save.
To get the most out of Return Rabbit, learn about How Return Rabbit Works and their Service Request Workflow.
Return Rabbit has a variety of methods to resolve return requests, including:
Streamline the process with Automation Rules or Tag Based Rules.
For more information about customizing the look of Return Rabbit or using the Return Manager, go to the Return Rabbit Help Center.