Colissimo

Colissimo, a La Poste carrier, integrates with ShipStation to provide domestic and international shipping labels and parcel tracking. The Colissimo integration with ShipStation is available to ShipStation accounts based in France and supports Colissimo drop-off points if your customer selects one during checkout from your store.

If you'd like to sign up for a Colissimo account, visit the La Poste sign-up page.

Colissimo Requirements

Connection Requirements:

  • A France-based ShipStation account

  • An active account with Colissimo

  • Your Colissimo account username and password

Connect a Colissimo Account to ShipStation

To connect your Colissimo account to ShipStation:

  1. Click the Add Carrier button.

    AddCarrier.png
  2. Select Colissimo and click Connect.

    Colissimo logo on square tile button that reads, "Connect"
  3. Enter your Colissimo username and password.

  4. Click Connect.

Available Features for Colissimo

ShipStation's integration with Colissimo supports the following standard features:

Additional Features for Colissimo

ShipStation's integration with Colissimo allows for the following additional features:

Feature

Description

A4 Drop-off Labels

You can create an A4-sized (210 x 297 mm, close to 8.5" x 11") label where proof of drop off and drop-off instructions are provided as a tear-off element.

Carrier insurance

Shipments in mainland France automatically include insurance for loss or damage up to €23 per kilo (€690 maximum with or without signature).

For shipments greater than or equal to 1kg, an invoice is required for compensation. Review the La Poste website for more details.

You may add carrier insurance to ShipStation shipments for coverage beyond the included insurance.

Void labels

  • Labels voided via ShipStation are not voided in your Colissimo account.

  • Unused labels automatically expire after a period of time.

End of Day forms (PDF)

An End of Day (EOD) form is a document that lists all shipments for the carrier each day. You can provide the EOD form to the carrier driver if requested or as a safeguard in the event you need to file a claim.

Learn how to create shipment manifests.

Customs forms

  • Colissimo includes CN23 customs forms on their labels, but you must fill in the declarations by hand.

  • ShipStation automatically adds the weight per article to the declaration form. To determine the article weight, ShipStation divides the shipment total weight by the number of articles.

Supports Pickup Relay

If your customer selects the Pickup Relay option during checkout, the order will import with the drop-off location as the recipient address. Select a supported Colissimo service when you configure the shipment and create the label normally.

Available Services & Package Types

Colissimo Domestic Services

  • Domicile (France) sans signature

  • Domicile (France) avec signature

  • Retour France

  • Point Retrait – en Bureau de Poste

Colissimo International Services

  • Expert International

  • Domicile (Europe) sans signature

  • Domicile (Europe) avec signature

  • Domicile (Territoires Français) sans signature

  • Domicile (Territoires Français) avec signature

Colissimo Package Types

  • Package

  • Custom Packages

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Colissimo Integration Notes

  • Colissimo PUDO (Pickup/Dropoff) Services are Currently Unavailable in ShipStation: Colissimo supports PUDO, but this feature is not yet available in ShipStation. If you don't want these services to appear in your Services drop-down menu, go to Settings > Shipping > Carriers and click the link under the Services heading to remove them. This impacts the following services:

    • DOMESTIC:

      • Point Retrait – Pickup ou en consigne Pickup Station

      • Point Retrait – en Bureau de Poste

    • INTERNATIONAL:

      • Point Retrait – en Bureau de Poste

      • Point Retrait – en relais

      • Point Retrait – Consigne Pickup Station – Sauf France et Belgique

    If you attempt to create a label in ShipStation with one of these services, this error occurs: Le code ou l'adresse point de retrait n'a pas été transmis. That translates to The collection point code or address has not been transmitted in English.

  • Colissimo does not provide rates to ShipStation.

  • If your Ship From Location includes a Company Name, your label will print with the Company Name and not the sender name. If no Company Name is included, the label will print with the sender's name.

  • If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.

  • ShipStation's integration with Colissimo does not support third-party billing.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.