The Deutsche Post Cross-Border integration with ShipStation offers international services for ShipStation accounts based in Germany, France, and the United Kingdom.
When shipping internationally with Deutsche Post, your shipment's customs declarations (CN22 form) will print automatically with the label.
Connection Requirements:
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A ShipStation account based in the UK, France, or Germany
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An active account with Deutsche Post Cross-Border
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Your Deutsche Post Client ID, Customer EKP, and Client Secret
Other Requirements
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Deutsche Post requires you to manifest your shipments. You can manifest your shipments via ShipStation's End of Day process.
ShipStation's integration with Deutsche Post Cross-Border supports the following standard features:
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Voiding a Deutsche Post label through ShipStation does not void the label with the carrier. You will not be invoiced by Deutsche Post for unused labels, so Deutsche Post does not require you to void labels that you will not use.
You can still void the label in ShipStation to move the shipment back to Awaiting Shipment and create a new label.
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ShipStation's auto-tracking feature works only with services that support tracking - Packet Tracked and Packet Plus. Priority and Standard services do not support tracking.
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ShipStation prints Label Message 1 in the custRef field for Deutsche Post labels. Label Messages 2 and 3 are not supported for Deutsche Post labels.
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The Deutsche Post services available in ShipStation are not eligible for carrier insurance.
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ShipStation's integration with Deutsche Post Cross-Border does not support third-party billing.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: custRef: size must be between 0 and 28 (Generic). |
Deutsche Post Cross-Border only supports Label Message 1, and the message can be no longer than 28 characters. If you have default Label Messages configured in your |