Direct Freight Express integrates with ShipStation to provide access to labels for domestic shipments in Australia. The Direct Freight Express integration is available to Australia-based ShipStation accounts.
Any ShipStation label you create for Direct Freight Express shipments will use your contracted rates set up by Direct Freight Express.
Requires Manifesting
Direct Freight Express requires you to manifest your shipments by 18:30. If shipments have not been manifested by 18:30, a Manual EDI charge may apply per shipment.
Connection Requirements:
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An Australia-based ShipStation account
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An active account with Direct Freight Express
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Your Direct Freight Express account information:
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Account Number
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Site ID (The Site ID is the same number as your sender/site location number.)
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Add Consignment API Key
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Pricing API Key
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Other API Key
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Your API Keys Will Be Provided by Direct Freight Express
When you register for API keys in the Direct Freight Express web portal under "Developer Centre," request the following API keys:
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Book Pickup API Key
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Add Consignment API Key
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Pricing API Key
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Tracking API Key
You will receive three API keys back from Direct Freight Express, which you can then use to connect your Direct Freight Express account to ShipStation:
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Add Consignment API Key
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Pricing API Key
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Other API Key (This API Key is a combination of the Book Pickup and Tracking API Keys.)
To connect your Direct Freight Express account to ShipStation:
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Click the Add Carrier button.
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Select Direct Freight Express and click Connect.
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Enter your Direct Freight Express Account Number, Site ID, Pricing API Key, Add Consignment API Key, and Other API Key.
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Click Connect.
ShipStation's integration with Direct Freight Express supports the following standard features:
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The ShipStation integration with Direct Freight Express allows for the following additional features:
Feature |
Description |
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Label Message # 3 |
You can now map the Direct Freight field Customer Reference to the Label Message #3 field in ShipStation when you create a label for Direct Freight. If you set Message #3 for Customer Reference, be sure to also manually set Message #1 for Delivery Instructions. Otherwise, if you set a Message #3 but do not set Message #1 or #2, Message #3 will map to Delivery Instructions. In ShipStation, go to Settings > Printing > Printing Setup for Label > Document Options > Label Messages > Message #. This field will now map to Customer Reference. |
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By default, Direct Freight Express shipments do not have a confirmation type selected.
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Direct Freight Express requires manifesting, which you can do within ShipStation.
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Direct Freight Express may apply a charge if you send a void label request after 18:30 local Site ID time.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: Authorization for this request was denied by the module. |
What it means: Either the API keys, account number, or both are invalid, or the account may not be active. What to do: Check that the API keys and account number are both valid and the account is still active. |
Error: Cannot cancel connote: Invalid Connote. |
What it means: Attempting to cancel (void) a consignment immediately after creation may result in an error that the consignment does not exist. What to do: Wait 1-2 minutes, then you should be able to void the label. |