DX

Updated April 09, 2025 21:03

DX collects, transports, and delivers parcels, packages, and consignments of every size, weight and shape for business customers throughout the UK and the Republic of Ireland. ShipEngine's integration with DX, available to UK-based ShipStation accounts, allows you to create labels for domestic shipments within the UK and international shipments to Ireland.

Interested in a DX account? Visit the DX sales page to get started!

DX Integration Requirements

Connection Requirements:

A UK-based ShipStation account
An active account with DX
Your DX account number, username, password

Connect a DX Account to ShipStation

To connect your DX account to ShipStation:

Go to Account Settings.
Select Shipping, then choose Carriers from the sidebar.
Click the Your Carrier Accounts tab.
Click the Add Carrier button.
Select DX and click Connect.
Enter your DX Username, Password, and Account Number, and choose an Account Nickname for you to identify the carrier account in ShipStation.
Click Connect.

Available Features for DX

The ShipStation integration with DX supports the following standard features:

Feature	Supported?
Domestic Shipping
International Shipping
Electronic Customs Submission
Return Labels
Estimated Rates
Carrier Insurance
Tracking
End of Day (Electronic)
End of Day (PDF)
Label Branding
Label Messages
Multi-package Shipping
Multiple Accounts

Available Services & Package Types

DX Domestic Services

Secure Flex Next day
Secure Flex Premium 1
Secure Flex Premium 1030
Secure Flex AIR
Secure Flex AIR Premium 1
Secure Business Next day
Secure Business Premium 1
Secure Business Premium 1030
Secure Business Premium 12
Secure Business Premium 9
Secure Business AIR
Secure Business AIR Premium 1
Secure Business AIR Premium 12
Secure Business Next day

DX International Services

Secure Business Next day
Secure Flex Next day
Secure Flex Premium 1
Secure Flex Premium 1030
Secure Flex AIR
Secure Flex AIR Premium 1
Secure Business Next day
Secure Business Premium 1
Secure Business Premium 1030
Secure Business Premium 12
Secure Business Premium 9
Secure Business AIR
Secure Business AIR Premium 1
Secure Business AIR Premium 12

DX Package Types

Package
Custom Packages

DX Shipping to Northern Ireland (Windsor Frameworks)

Starting 1st May 2025, DX will support B2C (business-to-customer) or Green Lane (UKIMS) B2B (business-to-business) movement types for shipping from Great Britain to Northern Ireland, aligning with the Windsor Framework.

DX will not support shipments of prohibited, or restricted goods. This means there will be no invoices needed and no duties payable.

DX Customer Requirements

All DX B2B Customers will need to agree to the updated DX Brexit Terms.
Register with HMRC for an EORI number if you do not already have one.
B2B shippers or receivers must have UKIMS authorisation, and TSS (Trader Support Service) registration.
B2B shippers and receivers must authorise DX as a UKIMS agent.

This is how DX will share B2B data with HMRC.
API bookings: Be sure you have the latest DX API Guide.
Know the rules for your products and if they are restricted, prohibited, or controlled.
GB-NI bookings will require line-level data for GB-NI shipments:
- Is the shipment B2B or B2C?
  
  (A weight limit applies for B2C shipments. Any items over this limit will be sent as B2B)*
- DX Customers will create GB-NI labels manually or via API, and provide product line details for the B2B or B2C movement type.
- EORI / UKIMS number of sender or receiver
- Provide a plain English product description for all products and their 6-digit commodity code
- Product Weight
- Product Value
- Product Quantity
- Product Country of Origin

B2C:

Customers sending only B2C (below weight limits*) will not need UKIMs/TSS. These will be required for all Customers sending B2B or overweight B2C shipments GB-NI.
DX will move all B2C goods and share data with HMRC within 24 hrs of moving to the DX Belfast depot.

* Weight limit for B2C: 31.5kg per package if multiple items are packed within, or 100kg per package if only 1 single item is packed within.

B2B: (Green-Lane only)

DX will pre-clear any B2B shipments prior to moving to the DX Belfast depot.

DX Integration Notes

You can only void DX labels up to 23:59 on the date the label was created. Attempts after that will receive an Unable to Void Label message.
The ShipStation integration with DX does not support third-party billing.
DX international shipping is only between Ireland and Great Britain.

Troubleshooting Tips for DX

Here are some common issues, potential causes, and troubleshooting tips.

Issue	How to Troubleshoot or Resolve
Error Message: The Secure Flex Next Day is not available in this Account. The available Services: Secure Flex Next Day (Generic).	What it means: This error can show up even when you have Secure Flex Next Day service on your account. Because DX users only have certain confirmation types available in their DX agreement, the label will be blocked if you try to use a confirmation type not in your DX contract. What to do: Change the confirmation type to another option available and you should be able to create a label. If you try to ship using Neighbourhood Signature and Mandatory Signature and get an error, check with your DX contact to confirm that these options are enabled on your contract.

Issue

How to Troubleshoot or Resolve

Error Message: The Secure Flex Next Day is not available in this Account. The available Services: Secure Flex Next Day (Generic).

What it means: This error can show up even when you have Secure Flex Next Day service on your account. Because DX users only have certain confirmation types available in their DX agreement, the label will be blocked if you try to use a confirmation type not in your DX contract.

What to do: Change the confirmation type to another option available and you should be able to create a label.

If you try to ship using Neighbourhood Signature and Mandatory Signature and get an error, check with your DX contact to confirm that these options are enabled on your contract.