Evri is one of the UK's leading courier services. ShipStation's integration with Evri, available to UK-based ShipStation accounts, allows you to create both domestic and international shipping labels.
Contact Evri for information about starting a Corporate Account. Evri requires you to meet a certain shipment threshold before you qualify for a Corporate account.
Note
This page explains how to connect your existing Evri account to use in ShipStation. For information on using Evri from ShipStation, review our Evri from ShipStation help article.
Connection Requirements:
-
A UK-based ShipStation account
-
A Corporate Client account with Evri
-
Requires the following information about your Evri account:
-
API username and password
-
API Key
-
Evri Client ID and Client Name
-
Evri Child ID and Child Name
-
ParcelShop API Key
-
Auth ID and Auth Secret
-
International Requirements:
-
EORI Numbers: You must provide your Economic Operators Registration and Identification (EORI) number to your Evri account manager if you ship internationally. If your Evri account does not have your EORI number, you will experience errors in ShipStation when you try to create international labels. Do not add the EORI number to the Customs details of the shipment in ShipStation.
-
Print three copies of the commercial invoice from ShipStation and include them with your international shipment.
Label Requirements
-
Test Labels: Evri will provide you with a pre-determined list of addresses to use to create test labels. Send the test labels to our support team, and we will submit them to Evri for approval. We will notify you when the test labels are approved and you can start shipping!
-
Domestic Requirements: All domestic Evri shipments must have carrier insurance added with an insured value that is the same as the Order Total value.
Contact Evri to verify whether parcel insurance is part of your contract, as some Evri plans don't require insurance value information. If parcel insurance is in your contract, Evri requires the parcel value to properly validate insurance claims.
You can also automate this process in ShipStation so you don't need to manually update each order!
To connect your Evri account to ShipStation:
-
Click the Add Carrier button.
-
Select Evri and click Connect.
-
Select the Use existing Evri account option.
Create New Evri Account
If you don't have an Evri account yet, select Create new Evri account and fill out the information requested. We'll forward this information to Evri so they can contact you about starting an account.
-
Enter all required fields with the credentials supplied by your Evri account representative, as well as your Child ID and Child Name if applicable.
-
OPTIONAL: Check the box next to Require insurance value for domestic shipments if your contract with Evri includes domestic insurance coverage.
-
Select Production Account for your Type of Account.
-
Click Connect.
ShipStation's integration with Evri supports the following standard features:
|
Feature |
Supported? |
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Multi-Package Shipping |
|
|
|
EVRi Domestic Services
-
Hermes Postable
-
Hermes Domestic
-
Hermes Domestic - Next Day
-
Hermes Domestic - Stay Fresh
-
ParcelShop
-
ParcelShop Next Day
-
Locker Standard
-
Locker Next Day
-
Courier Service 48 Hour
-
Courier Service Saturday
-
Courier Service Sunday
-
Light & Large
-
Light & Large Next Day
-
ParcelShop Return
-
Collection Courier Service 48 Hour
-
EVRi Postable Next Day
EVRi International Services
-
Hermes International
EVRi Package Types
-
Package
-
Custom Packages
Confirmation Options
-
No Confirmation
The following table provides further details about EVRi services:
|
Service |
Description |
|---|---|
|
Courier Collection: Schedule Pickup |
You can create a label using either of EVRri's Courier Collection services (Evri Domestic or Evri Postable) available in ShipStation. Once you create a label, we automatically send a pickup request to EVRri for the following business day. The collection cost will be included in the label fee. To change or cancel Courier Collection requests, you must contact ShipStation support. The cutoff time for collection is just past midnight. For example, if you need service for tomorrow, the latest time you can submit the collection request is by 00:59 AM on 25/05/23. |
|
Postable |
"Postable" means anything that can fit into a letterbox, such as large letters, books, or small toys. Residential and workplace deliveries of Postable packages do not require a person to receive the package. Items that can be sent as Postable may be:
|
Evri requires all domestic shipments to be insured with the same value as the Order Total. You can automate this process in ShipStation so you don't need to manually update each order!
Before You Get Started
Automate the orders you want to ship with Evri so that an Evri service is configured for the shipment when the order first imports into ShipStation.
You can do this with Service Mappings, Product Shipping Defaults, or an Automation Rule that applies an Evri service based on the order details.
We recommend creating an Automation Rule that adds insurance to all domestic Evri shipments:
-
Enter a name for your rule in the Rule Name field (for example, "Evri Domestic Insurance").
-
Select Orders match these specific criteria, then add two criteria:
-
Carrier :: Includes... :: Evri UK
-
International Order :: False
-
-
Set the Action Type to Insure the package... and Insure Package to Carrier.
-
Click the Save Rule button.
Your rule will look like this example:
When carrier insurance is added to the shipment via the Automation Rule, the Insured Amount will automatically populate with the Order Total value from the Order Details.
On 19th September 2024, the UK Government confirmed that the new arrangements under the Windsor Framework for parcels and freight movements that were planned to come into effect from 30th September 2024 will be deferred until 1st May 2025. See Sending parcels to and from Northern Ireland for the full statement.
Starting 1st May 2025, EVRi will support B2C and C2C movement types for shipping from Great Britain (GB) to Northern Ireland (NI), aligning with the Windsor Framework.
EVRi does not provide B2B shipments to Northern Ireland.
EVRi will not be referenced as a carrier for a client registering for UKIMS.
To ship B2C and C2C shipments with EVRi:
-
ShipStation API users: EVRi will identify internally if an account is B2C or C2C. This means it is unnecessary to add the
windsor_framework_detailsproperty to the request.If you are uncertain, contact your EVRi Account Manage to learn If you are B2C or C2C.
-
Item HS Code: EVRi recommends but does not require you to include this data.
-
B2C and C2C shipments will require new additional data (see table).
So they can share it with HMRC, Evri will check that all the new required data is included for parcels going to Northern Ireland. If any information is missing, they won't create the shipping label.
|
Movement Type |
Data Requirements |
|---|---|
|
B2C |
|
|
C2C |
|
|
C2B |
Parcels returned from Northern Ireland to Great Britain because they couldn’t be delivered will be accepted without providing the new additional data. |
|
B2B |
EVRi does not provide this movement type. If you need a B2B movement, we recommend shipping with another carrier that provides that service. |
From 1st May (not before), EVRi will be validating the new data required from clients for Northern Ireland parcels, to ensure they can provide this data to HMRC. If the required data will not be provided, the label will not be generated.
If for any reason you cannot provide EVRi this data by 1st May 2025, let EVRi know as soon as possible so that you can work together to ensure that EVRi can still deliver parcels to Northern Ireland for you.
See the EVRri Windsor Framework Changes PDF attached to the end of this article for more information.
-
Evri does not currently send rates to ShipStation. Please contact your Evri account representative to discuss your shipping rates.
-
ShipStation's integration with Evri supports Delivered Duty Paid (DDP).
-
You must contact Evri support for lost packages.
-
The C2C service myHermes does not integrate with ShipStation.
To create an Evri label without an Evri Corporate account, use the Evri services via ShipStation Carriers
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
Error: Unable to allocate for consignmentId[174131089] at XLogics with status message: Product Harmonization Code is required. [R62455] |
What it means The shipment does not have an expected Harmonization Code. What to do: Include a Harmonization Code and try the shipment again. |
|
Error: For domestic shipments, insurance amount must be set to the parcel's value. |
What it means: Evri requires all domestic shipments to include a declared insurance value equal to the value of the order total. Without this value, Evri will send this error to ShipStation instead of a label. What to do: Set the insurance amount as equal to the parcel's value. We recommend creating an automation rule to set the insured amount for incoming orders. |
|
Error: Evri requires you to set up your EORI number with your Evri accounts manager. Please remove all tax identifiers from this shipment |
What it means: You will receive this error if you add your EORI number to Evri shipments in ShipStation. What to do: Instead, you must provide your EORI number to your Evri account representative. It will then print on the appropriate documents provided through ShipStation. |