Team Global Express Interstate Parcel Express Company (IPEC) is a domestic carrier within the Team Global Express Group known for its exceptionally fast delivery and affordable short-range metro delivery of larger items (up to 25kg). The Team Global Express IPEC integration is available to Australia-based ShipStaiton accounts and provides access to domestic services!
Interested in a Team Global Express IPEC account? Register on their website to get started!
Looking for Team Global Express Priority?
This article is about our Team Global Express IPEC integration. If you are looking for information about Team Global Express Priority, please see our Team Global Express Priority help article.
Connection Requirements:
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An Australia-based ShipStation account
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An active account with Team Global Express IPEC
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Your Team Global Express IPEC account information:
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Name
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Email
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Company Name
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Address Line 1 (Address Line 2 optional), Suburb, and State
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Contact's Name
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Account Number
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Account Manager
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To connect your Team Global Express IPEC account to ShipStation:
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Click the Add Carrier button.
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Select Team Global Express and click Connect.
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Enter your Team Global Express IPEC Address Information, Account Number, and Team Global Express IPEC Account Manager.
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Click Connect.
The information entered into the connection window will be sent to ShipStation Support. We will contact Team Global Express IPEC on your behalf for your onboarding credentials, which will then be added to your ShipStation account by our Support team.
ShipStation Support will then create and send a test label to Team Global Express IPEC for approval. Once approved, ShipStation AU Support will alert you when your Team Global Express IPEC account is ready to use with your ShipStation account.
The ShipStation integration with Team Global Express IPEC supports the following standard features:
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Multi-Package Shipping |
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The ShipStation integration with Team Global Express IPEC allows for the following additional features:
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Feature |
Description |
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Label Messages |
Team Global Express Priority supports up to 30 characters total for Label Messages 1 and 2. To show this text, concatenate (join) the two fields with a comma followed by a space ', ' at the end of Message 1. For example: 'Message1, Message2' |
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Carrier Insurance |
Team Global Express IPEC supports carrier insurance on an account-by-account basis. |
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Only shippers approved by Team Global Express IPEC can ship Dangerous Goods (DGs).
You must have your account set up as DG compliant before you can ship dangerous goods with Team Global Express IPEC. You must arrange this compliance during the Account Setup process with Team Global Express IPEC's Sales team.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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Error: Line reference value maximum limit is 13. (Serialization). |
What it means: Since label messages are unavailable for Team Global Express IPEC labels, any attempt to create a label with label messages will result in this error. What to do: Remove the label message and try again. |
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Error: Receiver Phone number is mandatory (Serialization) |
What it means: The order needs to have a valid phone number to allow for label creation. What to do: Add a valid phone number to the Recipient details. |
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Error: Error generating SSCC, SSCC range has been exhausted. |
What it means: Team Global Express provides a "range" that you use to generate labels. This error message appears when the range has been exhausted. What to do: Contact Team Global Express for a new range, then provide the new range to ShipStation Support to update your account. |