Yodel from ShipStation is included with UK-based ShipStation accounts and provides domestic delivery services throughout the UK. Yodel from ShipStation offers an option to print labels directly or print labels at a Yodel Store.
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A UK-based ShipStation account
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method this first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
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Weight and dimensions are required for all Yodel shipments.
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Packages have a maximum weight of 10 kg and a maximum length of 120 cm.
To activate ShipStation Carriers you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.
The ShipStation integration with Yodel supports the following standard features:
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Automatic Tracking |
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Yodel from ShipStation allows for the following additional features:
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Safe Place Drop-Off Instructions |
You can use the Safe Place feature to leave instructions on where to place a package when delivered. |
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Print at Store |
The Print at Store service will send you a barcode with instructions for taking the package to a Yodel store instead of a label for the package. Yodel will email or send an SMS with the QR code when you purchase a Print at Store label. |
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Yodel from ShipStation does not support third-party billing.
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Packages have a maximum weight of 10 kg and a maximum length of 120 cm.
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Yodel from ShipStation - File a Claim for Lost or Damaged Items: Qualifying Yodel UK shipments have a standard coverage up to £50 for loss, damage, or theft of items.
To file a claim for a lost or damaged shipment please complete a ShipStation Refund Request Form. Yodel will only accept claims submitted within 14 days of the ship date. After this time, they will not process a claim.
Yodel will only accept claims submitted within 14 days of the ship date. After this time, they will not process a claim. To file for a lost or damaged shipment, you must provide the following to ShipStation support:
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A sales receipt or invoice indicating the items lost or damaged in shipment.
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A photo of the damaged items OR indication from Yodel that the parcel has been lost in shipment.
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The tracking number of the label for the shipment.
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The cost of the label.
Please note that after a query for delivery is opened with Yodel, the timeframe to claim completion can be up to 30 days.
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