DPD from ShipStation allows UK and Germany-based accounts to immediately start creating domestic and international shipping labels using DPD services without signing up for your own DPD account. Additionally, you can take advantage of ShipStation's pre-negotiated discounted rates with DPD.
For UK-based accounts, DPD offers domestic service to England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, and the Scilly Isles, and international service to 24 countries.
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A UK or Germany-based ShipStation account
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Label & Shipment Requirements:
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Weight and dimensions are required for all shipments.
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DPD requires appropriate harmonization codes to be added to all customs declarations.
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DPD requires both a first name and last name in the Ship To and Ship From addresses.
To activate ShipStation Carriers you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.
Select the country your account is based in to see which standard features DPD from ShipStation does and does not support.
UK
Germany
DPD from ShipStation allows for the following additional features:
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Feature |
Description |
|---|---|
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🇬🇧 Daily Collections |
For qualifying UK merchants (ship 250 DPD parcels per week or more), DPD Collection Services offers ShipStation’s exclusive, low rates, electronically shared End of Day manifest data for the number of shipments to collect, and manages your collection scheduling. Contact support@shipstation.com to learn more and to enable this feature. |
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Return Labels |
DPD from ShipStation supports the creation of domestic return labels using any domestic service. Your customers will then need to drop these packages off at a local post office to be returned. |
DPD UK Domestic Services:
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DPD Next Day - Drop Off
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Parcel Saturday 12:00
DPD UK International Services:
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DPD Classic
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DPD Air Classic
DPD UK Package Types:
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Package
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Custom Packages
DPD UK Confirmation Options:
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No Confirmation
Qualifying DPD UK shipments have a standard coverage up to £50 for loss, damage, or theft of items. Click the following link to file a claim for a lost or damaged shipment: ShipStation Refund Request Form.
Claims will only be accepted within 21 days of the ship date.
To file for a lost or damaged shipment, you will be asked to provide the following to ShipStation support:
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A sales receipt or invoice indicating the cost to acquire or manufacture items lost or damaged in shipment.
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A photo of the damaged items OR indication from DPD that the parcel has been lost in shipment.
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The tracking number of the label for the shipment.
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The cost of the label.
DPD Germany Domestic Services
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DPD CLASSIC
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DPD CLASSIC SMALL PARCEL
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DPD PAKETSHOP XS PAKET
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DPD PAKETSHOP S PAKET
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DPD PAKETSHOP M PAKET
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DPD PAKETSHOP L PAKET
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DPD PAKETSHOP XL PAKET
DPD Germany International Services
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DPD CLASSIC
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DPD CLASSIC SMALL PARCEL
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DPD PAKETSHOP XS PAKET
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DPD PAKETSHOP S PAKET
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DPD PAKETSHOP M PAKET
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DPD PAKETSHOP L PAKET
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DPD PAKETSHOP XL PAKET
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(NON-EU) DPD CLASSIC
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(NON-EU) DPD CLASSIC SMALL PARCEL
DPD Germany Package Types
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Package
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Custom Packages
|
Service |
Min* (cm) |
Max* (cm) |
Max Weight (kg) |
|---|---|---|---|
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Paketshop XS Paket |
0 |
35 |
3 |
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Paketshop S Paket |
>35 |
50 |
20 |
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Paketshop M Paket |
>50 |
70 |
20 |
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Paketshop L Paket |
>70 |
90 |
20 |
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Paketshop XL Paket |
>90 |
† |
20 |
* Min and Max are the sum of the Longest + Shortest sides (cm)
† XL Paket maximum of 300 cm for Longest side + Girth (combined dimensions)
How to Calculate Girth and Combined Dimensions
Girth is the sum of the two shorter sides of a parcel, multiplied by 2. For example: The girth for a parcel measuring 35 x 20 x 10 cm would be calculated as 2*(20+10). So, the girth for this parcel is 60.
Combined dimensions is the girth + the longest side. Using the above example it would be calculated as 60 (girth) + 35 (longest side) = 95 (combined dimensions).
For additional assistance with calculating the girth and combined dimensions of a parcel, see the DPD Girth Calculator. DE Calculator | EN Calculator
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Amount |
Criteria |
|---|---|
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€4.50 |
Length: 120-175 cm or Width: >60 cm |
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€2.50 |
Volume: >150 L |
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€33.00 |
Weight: >31.5 kg or Length: >175 cm or Combined Dimensions: >300 cm |
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€55.00 |
Weight: >40 kg or Length: >250 cm or Combined Dimensions: >330 cm |
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DPD labels cannot be voided in ShipStation.
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Custom label messages and label branding are not available for DPD shipping labels. The Order Number will be printed on the label in the Ref field.
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DPD restricts the customs description field to 25 characters. If the description exceeds this character limit, you may receive an error when attempting to create a label.
By default, ShipStation uses the product name for the customs description field. If your product names exceed 25 characters, update the description field of the product record to a description that is 25 characters or fewer. This value will overwrite the customs description field for orders going forward.
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If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery. However, this is not guaranteed. Your item will be delivered within 1-2 working days following drop-off.
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🇬🇧 All parcels originating in the UK must be dispatched from a location in England, Scotland, or Wales.
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🇬🇧 DPD from ShipStation shipments originating in the UK are eligible for the standard £50 insurance coverage for loss, damage, or theft of items. Additional carrier insurance is not available.
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🇩🇪 DPD from ShipStation labels for shipments originating in Germany will expire if they are not used within 30 days of creation.
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
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Excess weight surcharges
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Out-of-area surcharges
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Courier pickup-up surcharges
These fees are assessed by the courier and reported back to ShipStation. Once ShipStation has received notification of these charges, they will be deducted from your ShipStation balance.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
|---|---|
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What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |
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Error when shipping to Norway: Missing mandatory field | invoice.invoiceDeliveryDetails.pidNumber |
A PID (Norwegian personal identification number) must be provided for the recipient when shipping to Norway if:
ShipStation will map this value to the TIN (Taxpayer Identification Number) field. |