Australia Post from ShipStation is a shipping carrier included with Australia-based ShipStation accounts and provides both international and domestic shipping.
You can start creating Australia Post from Shipstation labels as soon as you activate your ShipStation Carriers. All ShipStation Carrier labels are purchased using your ShipStation Balance.
Connection Requirements:
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An Australia-based ShipStation account
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier. You can also go to either your Carrier settings or Payments & Subscription settings to add ShipStation Carriers in advance.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Additional Surcharge adjustments may apply, even with accurate Weights & Dimensions.
Charges for additional handling and Adjustment Processing Fees may apply due to the packaging type or other concerns. See our ShipStation Carrier Adjustments page for details.
To activate ShipStation Carriers, you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Carriers Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.
The Australia Post from ShipStation integration supports the following standard features:
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Estimated Rates* *Requires a MyPost Business package selection to return a rate |
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Third-party billing is not supported with Australia Post from ShipStation.
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You cannot ship dangerous goods with Australia Post from ShipStation.
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Order labels will automatically set the ship date to the next available ship date if it was created on a public holiday.
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The Label Message 3 field maps to sender reference. Label Message 1 & 2 maps to customer reference.
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Australia Post from ShipStation adds a surcharge (Domestic: $2.95, International: $5.50) when you add the Signature Required confirmation type.
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Australia Post from ShipStation rates include Goods and Services Tax (GST).
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Australia Post from ShipStation lets you add carrier insurance for domestic and international shipments. See Extra Cover on their Features and Extras page for coverage information. Coverage is free up to $100, and then is $4 per $100 of coverage up to $5000.
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You can only book an Australia Post from ShipStation pickup via Shipments > Pickups > Schedule a Pickup.
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Pickups can be scheduled for a maximum of 100 shipments. If you need more than 100 shipments collected, you must schedule more than one pickup.
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To cancel a scheduled pickup, you must contact ShipStation Support to process the cancelation and refunds.
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To update your services in ShipStation Carriers, go to Settings > Shipping > Carriers and click on the Update button. Any new services will then become available to your account.
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You can only book an Australia Post from ShipStation pickup via Shipments > Pickups > Schedule a Pickup
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Pickups can be scheduled for a maximum of 100 shipments. If you need more than 100 shipments collected, you must schedule more than one pickup.
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To cancel a scheduled pickup, you must contact Australia Post from ShipStation Support to process the cancelation and refunds.
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Voiding an Australia Post from ShipStation label. Merchants using Australia Post from ShipStation cannot access the MyPost Business portal (as they would in an independent MyPost Business account) to cancel a label.
However, ShipStation does let you void a label via the Shipments grid. This action will put an order back into Awaiting Shipment status. Upon label void, the ShipStation AU support team will receive a notification to cancel the Australia Post from ShipStation label on your behalf.
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You can only have one ShipStaton Carriers account, and that one account will have all the relevant carriers including Australia Post from ShipStation.
Australia Post from ShipStation Domestic Services
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Parcel Post
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Express Post
Australia Post from ShipStation International Services
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International Standard Parcels I65
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International Express Parcels I67
Australia Post from ShipStation Package Types
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Package
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Box Large
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Box Medium
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Box Small
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Box XL
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Satchel XL
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
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Error: The lines[0] must not be longer than 40 characters. Field: shipments[0].to.destination.lines[0] |
What it means: The first address line (Address Line 1) of the Ship To address exceeds the 40-character limit. What to do: Edit the Ship To address so that Address Line 1 contains fewer than 40 characters. You can also move information to Address Line 2 or 3 if needed. |
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Error: The unit Value must be at least 1 |
What it means: This error means the customs declaration item value for one of the items is less than $1. What to do: Make sure that the Item Value in the customs description is set to at least $1. |