Temu

Updated

Temu is an online marketplace that allows vendors to sell and ship directly to customers. Because they bypass intermediate distributors in the destination country, Temu vendors can make products more affordable to customers.

Temu Requirements

Connection Requirements:

  • An active seller account with Temu.

  • ShipStation Access Token

    • To obtain a ShipStation Access Token, merchants must log in to their Temu Seller account and authorize ShipStation. Go to the Temu App Store and locate ShipStation, or click on Shipping and Fulfillment > ShipStation > Authorize.

      Temu_ShipStation-App_MRK.png

    • Every 90 days Temu merchants must reauthorize and reconnect their Temu shop to ShipStation.

Order Import Requirements:

  • Must include a Ship To address.

Connect a Temu Store to ShipStation

To connect your Temu store to ShipStation:

  1. Log in to your Temu account and locate your Access Token specific to Shipstation.

  2. Open a new tab or browser window and log in to your ShipStation account.

  3. Go to Account Settings.

    sssettings.png

  4. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page, side navigation. A box highlights the Store Setup option under Selling Channels

  5. Click Connect a Store or Marketplace.

    Settings. Store Setup. A box highlights the Connect a Store button.

  6. Select the Temu tile.

    temu_tile.png

  7. Enter your Access Token (specific to ShipStation) into the Set Up Store Connection popup, then click Connect.

    Set-Up-Store-Connection_PU_Temu_Access_Token_Connect_BTN_MRK.png

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Temu

The ShipStation integration with Temu supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

ICON_redx.png

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

ICON_redx.png

Payment Method

ICON_redx.png

Discounts

ICON_redx.png

Identifies Gift Orders

ICON_redx.png

Internal Notes

ICON_redx.png

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

ICON_redx.png

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

ICON_redx.png

PUDO (Pickup-Dropoff)

ICON_redx.png

Ship By Date

Green checkmark. Supported feature. Yes.

Deliver By Date

ICON_redx.png

Shipping Cost

ICON_redx.png

Order Status Mapping

ShipStation Status

Temu Status

Awaiting Payment

N/A

Awaiting Shipment

Order Status 2 [UN_SHIPPING],

[AWAITING SHIPMENT]   

Order Status 6 [PARTIALLY SHIPPED],

Order Status 7 [PARTIALLY DELIVERED]

Shipped

Order Status 4 [SHIPPED],

Order Status 5 [DELIVERED]

Cancelled

Order Status 3 [CANCELED]

On Hold

Order Status 1 [PENDING]

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Temu with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

ICON_redx.png

Note to Buyer

ICON_redx.png

Item Information

Green checkmark. Supported feature. Yes.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Temu Integration Notes

  • For the same order, in the same shipping status, only 6 queries a day are allowed.

  • Merchants must manually reconnect their Temu store in ShipStation every 3 months (90 days) with the new access token.

  • Temu does not export weight or dimensions.

Troubleshooting Tips for the Temu Integration

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: An error occurred attempting to update orders: Unauthorized: HTTP code: 401 (Unauthorized). Error code: message: ‘access token is expired, please refresh it'.

What it means: The 90-day timeframe has passed and the merchant must reauthorize their Temu shop connection to ShipStation. Temu merchants must reauthorize and reconnect their Temu shop to ShipStation every 90 days.

What to do: You must reauthorize and reconnect your Temu shop to ShipStation.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information
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