Windsor Framework User Guide

This guide will help you determine steps you need to take in ShipStation for shipments from Great Britain to Northern Ireland (NI) to be compliant with the Windsor Framework. Be sure to check with your carrier about specific requirements, as these may vary from carrier to carrier.

See our page Windsor Framework Customer FAQ: What it Means for You for broader information about Windsor Framework.

Requirements

Before updating your order GB-NI order, please answer the following questions:

  • Are you shipping from a GB address to a UK Address with a Postcode that starts with BT? (Northern Ireland)

  • Is this shipment a B2B Movement Type or B2C/C2C?

Shipment is B2B Movement Type

If the shipment is a B2B movement type, you should add the following to your shipments: Shipment Detail, Other Shipping Options, and Customs Declaraton.

Shipment Details

To add or edit your recipient's Tax Identifier (EORI/UKIMS) details from within Order Details for a shipment:

Other Shipping Options

After you select the corresponding Authorised Carrier, the Other Shipment Options section will display Northern Ireland Requirements.

Customs Declaration

This section is similar to the Customs Declarations for international shipments. Although several fields are mandatory, ShipStation does not validate the data in these fields.

  • Tax Identifier (EORI/UKIMS).

    This ID belongs to the shipper. You must create this ID in advance in your International Settings.

  • Declaration Item Details

    *indicates a mandatory field

    • Description*

    • Quantity*

    • Item Value*

    • Country of Origin*

    • SKU

    • Weight

    • Harmonisation Code

You can automatically set your declarations by configuring Product Defaults. If you need more details, please see the Products Overview article.

Shipment is B2C or C2C Movement Type

If the shipment is a B2C or C2C movement type, then you only need to complete the following details:

  • Complete Declaration 1 with the item data or Reprocess Automation Rules (if the product is available in your Product Defaults).

  • Add the Item Weight manually.

  • Add a new declaration for each new Item in the order.

Troubleshooting for Windsor Framework

Each carrier will have its own requirements. Remember that the carrier will be transmitting your required information to the HMRC. If that required data is not present, behaviour responses may vary from carrier to carrier. These responses may include fines, delays, or denied shipments.

  • If you are missing any of the necessary data for either B2B or B2C shipments, the carrier may not allow you to print the label. Be sure to check the requirements with your carrier.

  • Carriers may not validate the information that is sent with a shipment. If any information is missing, they may use default information in their transmission to HMRC. This default information may result in HMRC fines, questions, and delivery delays.

  • Not all carriers support B2B services. Please check your carrier's website or inquire with your carrier representatives if and what services they have enabled for B2B.

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