Contact Carrier Support

A quick reference guide to the support options available for ShipStation's integrated postage providers, including help center links and contact information.

ShipStation's support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).

Below is a list of publicly available support resources for ShipStation's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.

Partner

Help Center

Support Email

Support Phone

Other Resources

Access Worldwide

Link

info@accessworldwide.net

Form

+1-877-564-8581

APC

Link

Form

Asendia

Link

info.usa@asendia.com

Form

+1-800-624-5287

DHL eCommerce

Link

gmus-askcustomerservice@dhl.com

Form

+1-800-805-9306

Shipping FAQs

DHL Express

Link

Form

+1-800-225-5345

DHL Capability Tool

Endicia

Link

Form

+1-800-576-3279

Express 1

Form

+1-800-399-3971

FedEx

Link

Form

+1-800-463-3339

FirstMile

info@firstmile.com

Form

+1-866-847-0674

Globegistics

Link

csteam1@globegisticsinc.com

+1-866-296-8003

Landmark Global

Link

Form

LSO

customerservice@lso.com

+1-800-800-8984

Newgistics

+1-877-860-5997

Resource Library

OnTrac

Link

Form

+1-800-334-5000

RR Donnelley

Form

+1-800-742-4455

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Form

Contact Directory

ShipStation Carrier Services

support@shipstation.com

Stamps.com

Link

Form

Support: +1-855-860-7867

Trust and Safety team: +1-866-634-4708

UPS

Link

Form

+1-800-742-5877