The ShipStation support team can help you with any questions you may have about ShipStation itself, but there may be times you need to talk to the shipping carrier or postage provider for assistance (for example, to locate a missing package or inquire about delivery exceptions).
Below is a list of publicly available support resources for ShipStation carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.
|
Partner |
Help Center |
Support Email or Contact Form |
Support Phone |
Other Resources |
|---|---|---|---|---|
|
Access Worldwide |
- |
+1-877-564-8581 |
- |
|
|
APC |
- |
- |
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Aramex Australia |
- |
- |
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Aramex Canada |
- |
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Asendia |
+1-800-624-5287 |
- |
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|
Australia Post |
- |
13 POST (13 76 78) from within Australia +61 3 8847 9045 from overseas 13 11 18 for business |
- |
|
|
Better Trucks |
- |
1-708-505-9103 |
- |
|
|
Canada Post |
+1-866-607-6301 |
- |
||
|
Chronopost |
- |
0 825 801 801 |
- |
|
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Colis Prive |
- |
- |
- |
|
|
Colissimo |
- |
- |
||
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CouriersPlease |
- |
- |
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|
Delivengo |
- |
- |
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Deutsche Post Cross-Border |
- |
- |
||
|
Deutsche Post DHL Paket |
+49 (0) 228 902 435-11 +49 (0) 228 902 435-13 |
- |
||
|
DHL eCommerce (US) |
+1-800-805-9306 |
|||
|
DHL eCommerce (AU) |
- |
AU: 1800 688 280 |
||
|
DHL Express US |
+1-800-225-5345 |
|||
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DHL Express CA |
+1 855-345-7447 |
- |
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|
DHL Express AU |
13 14 06 |
- |
||
|
DHL Express UK |
0844 248 0844 |
- |
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|
Direct Freight |
+64 02 9721 8100 |
- |
||
|
Direct Link |
UK: +44 0791 103 010 US: +1-424-450-1073 |
- |
||
|
DPD |
0121 275 0500 |
- |
||
|
DPD Ireland |
+353 (0)906 420 500 |
- |
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|
ECMS Express |
- |
1-626-956-5388 |
- |
|
|
ePost Global |
- |
+1-800-742-4455 |
- |
|
|
EVRi |
- |
- |
||
|
FedEx US |
- |
+1-800-463-3339 |
- |
|
|
FedEx CA |
- |
+1-800-463-3339 |
- |
|
|
FedEx UK |
- |
03456 00 00 68 |
- |
|
|
FedEx AU |
- |
13.26.10 61.13.26.10 |
- |
|
|
FedEx DE |
- |
06107 68 40 660 |
- |
|
|
FedEx FR |
- |
0820 123 800 (International Shipments) 0825 886 887 (Domestic Shipments) |
- |
|
|
FirstMile |
- |
+1-888-993-8594 |
- |
|
|
Globegistics (Now Asendia) |
+1-866-296-8003 |
- |
||
|
GLS |
- |
|||
|
IntelliQuick Delivery |
- |
1-888-472-2636 |
- |
|
|
Landmark Global US |
- |
- |
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|
Landmark Global CA |
- |
- |
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|
Landmark Global AU |
- |
- |
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|
Landmark Global UK |
- |
- |
||
|
Lettre Suivie (La Poste) |
3631 (from France) |
- |
||
|
LSO |
- |
+1-800-800-8984 |
- |
|
|
Mondial Relay |
09 69 32 23 32 |
- |
||
|
Newgistics |
- |
- |
US: +1-877-860-5997 UK: +44 (0)207 404 8040 |
|
|
OnTrac |
+1-800-334-5000 |
- |
||
|
Parcelforce Worldwide |
0344 800 4466 |
- |
||
|
Purolator Canada |
+1-888-744-7123 |
- |
||
|
Royal Mail |
- |
- |
||
|
SEKO Omni-Channel Logistics |
- |
- |
||
|
Sendle |
- |
- |
||
|
Shippie |
+1-844-946-6332 |
- |
||
|
Stamps.com |
Support: +1-855-860-7867 Trust and Safety team: +1-866-634-4708 |
- |
||
|
StarTrack |
13 23 45 |
- |
||
|
TNT |
- |
13 11 50 |
||
|
UPS US |
+1-800-742-5877 |
- |
||
|
UPS CA |
+1-800-742-5877 |
- |
||
|
UPS AU |
+61 131 877 |
- |
||
|
UPS UK |
03457 877 877 |
- |
||
|
UPS FR |
0821 233 877 |
- |
||
|
UPS DE |
+49 (0)69 66 40 50 60 |
- |